Admin Officer

AO - Administrative Officer (Hearing & Court Administration Support)

Location: Leicester
Join a service that matters. In this AO role you'll combine strong administration, customer care, and procedural confidence to help hearings and court processes run smoothly-supporting users, stakeholders, and the wider team through clear communication, accurate records, and timely action.

Pay: £12.86 per hour, increasing to £13.25 per hour after 12 weeks

What you'll be doing:
* Provide administrative support for hearings, including accurate preparation, facilitation, and conclusion of processes
* Use HMCTS service scripts and knowledge articles to signpost the right support and deliver clear, specific information
* Support users and stakeholders through face-to-face contact, incoming/outgoing telephone conversations, and correspondence in a range of formats (including those with complex needs)
* Follow complaints policies and procedures, responding promptly to prevent escalation and updating OPTIC as required
* Identify and report risks relating to HMCTS buildings to the Senior Person on Site (SPoS) as needed, taking immediate action where required
* Process operational work using standard operating procedures to meet performance targets and maintain service standards
* Handle case files with accurate data entry, secure information management, and compliance with retention and data loss protocols
* Support jury service tasks including selection, deferral, reassignment, attendance tracking, and processing related expenses/court fees
* Assist with listing and scheduling, ensuring efficient use of judicial time and responsiveness to urgent matters
* Support enforcement procedures, including financial assessments, fine collection support, and basic statistical/financial reporting
* Contribute to health and safety operations including PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance

What you'll bring:
* Administrative experience, including general admin support, data entry, record keeping, filing, organising information, and handling correspondence
* Confident communication with professionals and service users-able to speak clearly and appropriately remotely
* Strong IT skills: confident with computers and Microsoft Office (Word, Excel, Outlook), email, and other systems, with the ability to learn new software quickly
* Customer-focused approach, capable of providing consistent guidance and support even when needs are complex
* A careful, compliance-minded style-comfortable working to policies, procedures, and accuracy standards

Additional information:
* You'll play an important role in identifying operational and building risks and escalating appropriately to support site safety.

If you're ready to bring your administration and customer service skills to a mission-focused environment, we'd love to hear from you-apply today.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.?

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.