Select Move Administrator

Are you passionate about helping people and providing excellent customer service at times when it matters most?

We're looking for a motivated and organised individual to join our Housing Options Service, supporting the delivery of Select Move and helping residents access social housing. This is a busy frontline service where you'll work as part of a rota, depending on service needs, so flexibility and teamwork are essential.

Working closely with colleagues, you'll play a key role in delivering a consistent, high-quality service and a positive experience for every customer. This is a great opportunity for development and could provide a first step into a career in housing. It may also be well suited as a secondment for the right person.

What you'll be getting up to

• Managing Select Move applications from start to finish, making sure they are assessed accurately and without delay.
• Reviewing evidence and making decisions on housing applications in line with policy.
• Speaking to customers every day, by phone, email and face to face, helping them understand their options.
• Attending drop-in sessions as and when required where residents can get advice and guidance.
• Working with people who may be vulnerable or under pressure and handling those situations with care and professionalism.
• Keeping records up to date and making sure information is clear and accurate.
• Supporting wider teamwork, including responding to enquiries from councillors and MPs when needed.

Who we're looking for

We're looking for someone who enjoys working with people, takes pride in doing a good job, and is keen to make a real difference.

You'll bring a positive, can-do approach and be someone who is comfortable working in busy frontline service, your mindset, work ethic, and how you interact with people are what will make the difference.

You will have:

• Experience and confidence in dealing with customers, including situations where people may be anxious or frustrated, while maintaining professionalism at all times
• The ability to follow guidance and procedures, with a proactive approach and a focus on continuous improvement.
• Strong organisational skills, with the ability to manage a busy workload without losing attention to detail.
• Clear and natural communication skills, with the ability to engage with people from a wide range of backgrounds.
• Confidence in handling sensitive conversations and staying calm and professional under pressure.
• Willingness to learn and quickly take on new information.
• Comfortable using systems and maintaining accurate, up to date records

Other requirements

Successful applicants will be subject to a DBS check (applied and paid for by the Council).

Our Benefits

• 25 days annual leave plus bank holidays (and Christmas shutdown)
• Hybrid/agile working from day one
• Local Government pension
• Healthcare Cash Plan for cash back on health treatments
• Cashback website access for savings on brands you love
• Volunteering days
• Free parking

Many of our colleagues work flexibly for us. We're always open to conversations around different working arrangements. If you're interested in part-time, compressed hours or any other working arrangement, please get in touch with us through the Contact Us form on our careers website.