Community Keyworker

Triage Community Keyworker Rate: £20–£22 per hour (contract) Hours: 28 per week, part time Location: Hertfordshire or Essex (Watford or Chelmsford centres). One day a week on site, the rest remote. The Opportunity A triage role at the front door of a specialist women's criminal justice service. You will complete the initial assessments for women on probation, then pass them to a team of Community Keyworkers for ongoing one-to-one support. The service takes a gendered, feminist approach, built on listening, empowerment and breaking the cycle of offending. Key Responsibilities Book initial assessments by phone or email, within contractual targets Complete risk and need assessments for women on probation (community disposals and custody releases) Provide one-to-one advocacy, support and advice across all 9 pathways to offending Process assessments on the case management database and report them for keyworker allocation Deliver prison in-reach by video, phone and face to face in the 12 weeks before release, and meet women at the gate Develop and review individual support plans Attend local probation offices, build relationships with probation staff and promote the service Keep the local services directory up to date Maintain accurate records and prompt uploads to the Ministry of Justice portal Cover keyworker caseloads for first sessions, leave and capacity Attend a women's centre if staffing requires, and travel to London head office for meetings and training Person Specification Essential In-depth knowledge of issues facing women offenders and women at risk of offending Experience of needs and risk assessments and risk management, alert to changes that signal increased risk of serious harm Experience setting professional boundaries, de-escalating tension and responding to challenging behaviour Strong crisis management skills and resilience under pressure Ability to manage a varied caseload, prioritise, and cope with lone working and remote management Strong interpersonal, written and administrative skills, confident with digital systems Track record of engaging hard-to-reach service users, with a future-focused, self-efficacy approach Ability to network, advocate, influence and problem solve Ability to challenge appropriately and build creative, monitored support plans Commitment to the charity's values: listen and support, empower, innovate, collaborate, quality and accountability Desirable Thorough understanding of violence against women and girls and its links to the criminal justice system Partnership working with statutory and voluntary organisations Flexible team player Significant experience with women facing homelessness, substance misuse, domestic abuse or mental health issues, ideally in a criminal justice setting Pre-Employment Checks Enhanced DBS EL1 HMPPS vetting References Right to work in the UK Apply now, or message me for a confidential chat. Service Care Solutions | [phone removed] | [email removed] OJ-1