2nd Line Support

Job Description

Start/End dates 01/12/2026 - 03/05/2027

Pay Grade/Rate: UMB - £19.33

Location South Street, Glasgow, G14 0XN

New Park Place, Derby, DE24 8DZ

End Client - Computacenter

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• Undertake incident and request tasks
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• Possess 2nd line responsibility for resolving incidents to SLA
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• Maintain a 2% incident per month target
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• Be responsible for the completion of assigned works within allocated timeframes
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• Undertake Project Tasks, supporting both internal and external Project Managers
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• Undertake Non Standard Requests tasks to agreed timescales
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• Proactively communicate and coordinate with Level 3 teams to highlight major level issues
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• Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
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• Install & configure software and hardware
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Your skills and experience

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• An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
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• Experience handling LTSC Channels and KIOSK is highly desirable
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• Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
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• Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
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• An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
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• Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
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• Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
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• Excellent customer interface and customer service skills
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• Some flexibility with working hours when needed
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• Full UK Driving License.
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UK drivers licence required as the engineer will be required to support Hub and Spoke locations. Travel to alternate locations will be provisioned via onsite van.

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• SC Clearance held
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Additional Comments (Clearances, special conditions, Briefing call notes etc.)

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• SC Clearance must be held and active, currently manager will not take clearable candidates.
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