Collection & Litigation Associate -VAC-11485

Job Title:                          Collection & Litigation Associate

Reports To:                       Senior Customer Operations Manager

PURPOSE SUMMARY:

We are looking for a Collection & Litigation Associate to join our Collection & Litigation department and support our activities in the UK market.

The role is primarily operational and execution focused. It involves managing overdue customer accounts, negotiating repayment arrangements, supporting default and contract termination processes, coordinating vehicle returns and repossessions, and assisting with litigation, remarketing, account reconciliation and reporting activities.

The Collection & Litigation Associate will work under the supervision of the Head of Collection & Litigation and cooperate closely with Sales, Accounting, Underwriting, Administration and other relevant internal functions. For legal and compliance-related matters, the role will also coordinate with the relevant Legal & Compliance functions and external legal advisers.

Role and Responsibilities*:
You will be supporting the team with various tasks especially in the following areas:

• Collect overdue amounts in accordance with the internal Collection Manual and applicable Financial Conduct Authority regulatory requirements.

• Contact customers by telephone, email and post, as well as liaise with dealers and the FFS Sales Managers, to facilitate the collection of overdue payments.

• Prepare and issue reminder letters in accordance with internal procedures.

• Act as the main point of contact for customers in the negotiation of repayment plans, in close cooperation with FFS HQ, and monitor compliance with agreed repayment arrangements.

• Prepare and issue default notices and contract termination letters in accordance with internal procedures.

• Coordinate and manage voluntary vehicle returns following contract termination and liaise with external service providers to ensure the timely repossession of vehicles.

• Manage the sales process for repossessed vehicles and cooperate with Ferrari North Europe in tender processes, with the aim of achieving the best possible sales outcome.

• Act as the main point of contact for FFS HQ and external legal counsel in connection with litigation matters, in accordance with internal procedures.

• Post customer payments in SAP on a daily basis, in coordination with the accounting department at FFS HQ.

• Monitor and reconcile customer accounts in SAP, ensuring that recorded transactions remain aligned with payments received and the corresponding bank statements.

• Execute the daily customer direct debit run and monitor its outcome.

• Attend relevant FLA and NaVCIS meetings and other industry forums, as required.

• Provide administrative support to the Underwriting and Administration departments, as required.

• Support the preparation and submission of regular credit risk reports to FFS management and CA Auto Bank
shareholders.

Qualifications, Languages and Education Requirements

• Degree or comparable professional qualification in law, finance, business administration or a related field. A UK law degree or relevant legal qualification would be an advantage.
• 1–3 years of relevant experience in collections, arrears management, motor finance, litigation support, legal
operations, regulatory compliance or another customer-facing financial services role. Experience in motor
finance, consumer credit, asset finance or the automotive sector would be beneficial.
• Fluent English (written and spoken) is essential; German and Italian would be an advantage
• Good working knowledge of Microsoft Office and document management tools.
• Familiarity with FCA-regulated customer processes, complaints handling, consumer protection and data
protection requirements would be advantageous.

Preferred Skills

• Strong communication and negotiation skills, particularly in customer arrears and repayment discussions.
• Ability to draft clear customer correspondence and prepare accurate documentation.
• Structured and organised working approach with strong attention to detail.
• Ability to manage multiple cases and meet regulatory and operational deadlines.
• Analytical mindset and confidence working with customer accounts and financial information.
• Ability to coordinate effectively with internal stakeholders, service providers and external legal advisers.