Sales Support Admin

Sales Support Admin | Warrington | Up to £28k DOE | Permanent

Our client is a well-established, award-winning organisation and a recognised leader within its industry. Known for its commitment to quality and customer satisfaction, the business continues to experience sustained growth and success across its markets.

Key duties of the role include:

• Accurately process orders, ensuring all pricing, regional agreements and contractual requirements are adhered to.
• Handle customer enquiries relating to orders, stock availability, product specifications, pricing, delivery schedules and lead times.
• Prepare documents, correspondence, spreadsheets and departmental forms.
• Ensure general customer enquiries are acknowledged and responded to within 24 hours, directing queries to the appropriate department or contact where necessary.
• Maintain accurate and up-to-date records, reports, and databases.
• Communicate positive feedback, potential sales opportunities and successful sample outcomes to the wider team.
• Liaise with customers and internal departments to resolve order-related queries and ensure a high standard of customer service.
• Contact customers approximately two weeks after sample dispatch to obtain feedback, discuss potential orders and identify future requirements or forecasts.
• Manage associated administrative activities, including telephone liaison, sales order processing and preparation of packing lists and commercial invoices.

What we’re looking for:

• Strong organisational and time management skills.
• Excellent communication skills.
• Proficiency in using MS Office suite.

Excellent benefits offered:

• 22 days holiday + BH + your birthday off!
• Free parking onsite
• Pension scheme

For further information about this opportunity please call Maddie at Forrest Recruitment for a confidential discussion – [phone removed]. Alternatively, please forward your CV for immediate consideration, I look forward to hearing from you.

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

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