Operations Manager

Our client is seeking an Operations Manager to be responsible for repair and maintenance contracts and ensuring operational and financial requirements are met. The Operations Manager must have previous experience as a Manager at a high level. In addition, the Operations Manager will have strong leadership, customer service, and organisational skills as well as have the ability to work in a fast-paced environment, is data driven, hands-on and an excellent eye for detail.

Applications from ex-military personnel are strongly encouraged

Key Responsibilities:

• Take full ownership of the repair and maintenance contracts and be accountable for its success
• Manage and set clear expectations for colleagues you are supervising
• Understand the contractual obligations and identify any contractual risks before problems arise
• Act as the primary contact for customers, resolve any issues promptly and take notes for future improvements
• Take responsibility for the financial performance of contracts and review when required
• Maintain an active contract risk register and escalate high risk conditions to superiors
• Work with the commercial team to understand the right pricing and to minimise delays in invoicing
• Resource adequate staffing levels to the demands of the contract
• Monitor and ensure high performance across teams
• Work with the H&S department to ensure compliance and that teams operate safely
• Provide accurate contract reports to clients and senior Management
• Investigate all H&S occurrences and implement corrective actions
• Directly manage KPIs and monitor performance daily/weekly to improve performance and meet contract demands

Knowledge, skills and qualifications required:

• Have worked as an Operations Manager type role at a high level
• Proven experience working to KPIs and targets
• Great leadership, customer service, organisational, time management, and communication skills
• Strong people management, commercial acumen, and conflict resolution skills
• Be able to work under pressure, is data driven, adaptable, hands-on, and good eye for detail
• Have up to date health and safety and staffing knowledge

Desirable:

• Previous experience in a construction or trades background

Salary: to be discussed at a later stage

Benefits: performance bonus, pension, car allowance