Operations Lead

Our client is seeking an Operations Lead to manage all aspects of operational delivery for customer contracts ensuring they are completed safely and within target. The Operations Lead will have previous experience working in construction or trades sector and have experience managing projects from start to finish. In addition, the Operations Lead will have proven experience working to KPIs, have excellent leadership, project management, customer service and organisational skills. As well as be hands-on, able to work under pressure and is commercially aware.

Applications from ex-military personnel are strongly encouraged

Key Responsibilities:

• Create a high-performance culture in your team, set clear expectations and lead daily operational communications
• Take ownership of the allocated trade from receipt to repair through to invoicing, taking ownership of the transition of each stage of the contract
• Ensure repair appointments are booked promptly
• Proactively manage resident contact
• Manage efficient operative diaries and review daily where circumstances change
• Ensure residents receive a professional, efficient and reliable repairs service, and take ownership of operational issues
• Actively manage operatives and ensure daily high productivity to complete contractual obligations on time
• Maintain strong control of Work-In-Progress tasks and jobs ensuring they are progressed towards completion
• Review processes, unclosed jobs and official notes to prevent any loss time and money
• Review completed work that it has met contractual obligations and is of high quality
• Ensure completed work progresses to invoice promptly
• Drive improvement in first time-fix performance, identify reasons for repeat visits and implement improved methods
• Understand contractual KPIs and aim to exceed targets
• Hold regular performance discussions with your team and develop them
• Identify opportunities to improve operational and budgets

Knowledge, skills and qualifications required:

• Previous experience working in a trades background or construction sector relevant to this role
• Have worked in a role where you had to manage projects or contracts from start to finish
• Proven experience working to KPIs and targets
• Great leadership, people management, organisational, customer service, and project management skills
• Is hands-on, decisive, able to work under pressure and is commercially aware

Desirable:

• Experience of scheduling, repairs management systems, job costing and operational performance reporting

Salary: to be discussed at a later stage

Benefits: car allowance, performance bonus, pension