Leicestershire Police
999 Contact Handler
999 Contact Handler at Leicestershire Police, based in Leicester, East Midlands, paying £27,204 - £30,333 per annum. This is a contract role.
- Pay
- £27,204 - £30,333 per annum
- Hours and contract
- Contract · On site · Night shifts · Weekend work
- Location
- Leicester, East Midlands
- Closing date
- Sector
- Customer Advisor
7% below the typical rate for customer advisor
Reference 6cd7f7e5c4a1927c78e6d0d5c972e1a9ed67342c
About the role
Location
Force Headquarters, LeicestershireBusiness Area
Call Centre (Contact Management)Department
B - Contact Management Dept.Rank
N/AGrade
3Salary
£27,204 - £30,333
Part/Full Time
Full TimeHours per Week
37:00Additional Working Conditions
Shift Work, Weekend WorkingType of Contract
PermanentVetting Level Required
RVDescription
Your headset is a lifeline.
Be the calm voice when it matters the most, someone somewhere is having the worst day of their life… and they need you!
You’ll be helping people through some of the toughest moments they’ll ever face, whether it’s a life-threatening emergency or a call for guidance, your voice will bring calm, clarity and action when it’s needed the most.
The ultimate multi-tasker!
No predictable days, one minute you’re helping report a cow on the road, the next you’re coordinating a response to something critical.
Fast paced career, immediate impact.
- Answer calls and figure out what’s really going on…fast
- Use your judgement to solve problems and make quick decisions
- Support people through intense, emotional and chaotic moments
You don’t need to have done this before, but you do need to be:
- Calm under pressure
- A great listener who can pick up on what’s not being said
- Quick thinking with good judgement
- Empathetic but stay focused and professional
You’re not just answering calls, you’re making a real impact every shift, building great skills in communication, crisis handling and decision making.
You'll be providing a service 24/7, working on a 4 on, 4 off rota, you'll work 2 x days 07:00 - 19:00, 2 x nights 19:00 - 07:00 then 4 days off. These cover weekends and bank holidays, including Christmas Day.
READY TO BE THE VOICE THAT MAKES A DIFFERENCE?
Apply now and start making an impact from your very first call.
Closing date 29th November 2026 at 11.55pm
Join one of our informative webinars to get a real insight into the role.
- 02 Nov 26 (17:00 - 18:00)Contact Handler Webinar - Shared HR Service Centre
- 04 Nov 26 (13:00 - 14:30) Contact Handler Webinar - Shared HR Service Centre
- 10 Nov 26 (10:00 - 11:30) Contact Handler Webinar - Shared HR Service Centre
- 12 Nov 26 (15:00 - 16:30) Contact Handler Webinar - Shared HR Service Centre
- 18 Nov 26 (17:00 - 18:30) Contact Handler Webinar - Shared HR Service Centre
- 20 Nov 26 (13:00 - 14:30) Contact Handler Webinar - Shared HR Service Centre
To find out more about Leicestershire Police and understand how you can make a difference visit ourcareers website.
We value diversity and inclusion and encourage applications from underrepresented and neurodiverse backgrounds, so that we can truly reflect the communities that we serve in.
Document Attachment
999 Contact Handler.pdf – 164KBReference: 6cd7f7e5c4a1927c78e6d0d5c972e1a9ed67342c · Posted 1 week ago · Closes 29 Nov 2026 · Listed via Leicestershire Police
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