Infrastructure Engineer - Network Automation (Ref: 21355)

Job summary

Job description

Infrastructure Engineer - Network Automation

Location: National*

Closing Date: 15th November

Interviews: Week commencing 23rd November

Grade: SEO

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary**:National £42,914-£51,675- which may include an allowance of - £8,761; London £49,325-£56,050 - which may include an allowance of £6,725.

Working pattern: Full-time, Part-time, Flexible working, Job share

Contract Type: Permanent

Number of vacancies: 2

Vacancy number: 21355

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

Please note that unless you are an existing member of staff at Justice Digital, Data and Science, the only London location being recruited to is 10 South Colonnade, E14 4PU. We are no longer recruiting to 102 Petty France, SW1H 9AJ.

The Role

Please note this role requires you to pass Security Check clearance. Please click on the link for details.

We’re recruiting for Infrastructure Engineers here at Justice Digital, Data and Science to be part of our warm and collaborative Digital Infrastructure and Security Operations (DISO) area.

This role aligns against Infrastructure Engineerfrom the Government Digital and Data Framework

DISO is part of Technology Services in Justice Digital, Data and Science, a modern and diverse workplace that promotes a healthy work-life balance and flexible working options. DISO designs, builds and supports user-centred digital and technology services for the justice system: services that make a real difference to our staff and users. Millions of people every year interact with our services, and DISO plays an important role in improving access to justice and making communication and connectivity experiences simpler and more efficient for all users.

We want to hear from people who want to make a difference by building excellent services that meet user needs and change their experience by creating a simpler, faster and better system for everyone. Our mission is to deliver a world-class justice system that works for everyone in society.

As an Infrastructure Engineer at MoJ, you will work with colleagues across Technology Services and build strong relationships with Service Owners, Information Security, Customer Service Operational Teams, Delivery Managers, Product Managers and other key stakeholders. You will share knowledge of tools and techniques with the wider team and community. You will be comfortable working across multi-disciplinary teams and flexible enough to adjust, at short notice, to immediate demand.

The role will provide a dedicated 3LS support function dealing with service requests, tickets and major incidents. Occasionally you will participate in support during Out of Hours (OOH), for which you’ll be paid an allowance and further payment if dealing with incidents.

Key Responsibilities

• Core Network Services: Configure, support and maintain the Ministry of Justice’s core network services, including DNS, DHCP, Network Access Control and SolarWinds. Undertake assigned engineering work to help ensure these services remain secure, resilient, highly available and aligned with departmental technology standards. Identify service, lifecycle and supportability issues and implement agreed fixes and improvements.
• Network Automation Engineering: Develop, configure, test and maintain automation solutions that support the delivery and operation of core network services. Develop Infrastructure as Code, scripts, APIs and automated workflows, using agreed engineering patterns and development practices to automate provisioning, configuration, monitoring and operational processes. Use source control and CI/CD pipelines to support controlled development, testing and deployment.
• Technical Design & Systems Integration: Implement agreed technical designs and engineering patterns to deliver secure and maintainable infrastructure and automation solutions. Develop and maintain integrations between automation platforms, cloud services, enterprise network services and operational tooling using APIs and other agreed integration methods. Identify technical dependencies, constraints and integration issues and contribute technical information to the development of solutions
• Security, Performance & Service Reliability: Apply secure engineering practices when developing, configuring and supporting automation and infrastructure services. Monitor platform health, performance and capacity and identify vulnerabilities, unsupported components, lifecycle risks and technical debt. Test technical changes and follow agreed deployment, release and change management processes.
• Specialist Support & Incident Resolution: Provide specialist technical support for automation platforms, scripts, integrations and associated network services. Take ownership of assigned technical issues until they are resolved, mitigated or appropriately transferred. Implement agreed fixes and workarounds, contribute to root-cause analysis and maintain appropriate known-error and support information. Participate in agreed specialist or out-of-hours support arrangements where required.
• Engineering Collaboration & Stakeholder Engagement: Work closely with Senior and Lead Engineers, Architects, Product Managers, Delivery Managers, Operations and Security teams and suppliers to deliver reliable infrastructure and automation services. Participate in peer review of code, configurations and technical changes and contribute to technical discussions and engineering best practice. Coordinate dependencies with other engineering and operational teams, communicate progress, blockers and risks, and engage suppliers on assigned technical matters. Share technical knowledge and lessons learned with colleagues, contribute to the wider Networks engineering community and support Associate Engineers with defined automation tasks where appropriate.
• Continuous Improvement: Identify opportunities to improve existing automation, reduce manual or repetitive activity, address technical debt and enhance service reliability. Contribute suggestions for improving development, testing and deployment practices and continue developing network, cloud, platform, coding and integration skills.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team ple