Service Desk Coordinator

Service Desk Co-ordinator

Redditch area

£27,930 per annum

Monday to Friday | Full-time | Office-based

An established engineering service business is looking for an organised, people-focused Service Desk Co-ordinator to join its service team in the Redditch area.

You’ll be the link between clients, engineers and the internal teams, managing equipment repair jobs from the first call to a successful finish. You’ll log requests, prepare the paperwork, arrange site access and keep everyone updated. Experience in service desk, co-ordination or busy admin work is what matters most. A background in engineering, facilities or field service would be a bonus.

The Role

• Handling inbound and outbound calls about equipment repairs and client enquiries
• Logging service requests and preparing and sending RAMS
• Arranging site access permits and letting clients know when engineers will attend and how jobs are progressing
• Taking ownership of repair jobs by tracking progress, giving timely updates and seeing them through to completion
• Keeping internal systems and client portals accurate and up to date
• Building strong client relationships and managing expectations through clear, proactive communication
• Working closely with internal teams and supporting with general admin as needed

What We’re Looking For

• Previous experience in a similar service desk, co-ordination or administration role
• Excellent attention to detail and a methodical, organised way of working
• A confident telephone manner and good written communication skills
• The ability to build good working relationships with people at all levels, internally and externally
• Good IT skills, including Word, Excel and Outlook
• The ability to stay calm under pressure, juggle priorities and see jobs through to the end
• Experience of working with KPIs would be an advantage

The Package

• You will earn a salary of £27,930 per annum
• You will work Monday to Friday, 08:30 to 17:00, with a 30-minute break. There is no weekend working
• There is a pension scheme, with contributions of 5% matched by the company
• You will have a health cash plan
• Enhanced maternity and paternity pay is available
• You will get discounts at a range of online and high street retailers
• You will have 25 days’ holiday plus bank holidays, with the option to buy an extra 5 days
• There are employee reward programmes to celebrate achievements
• Long service awards start at 5 years

Location: Redditch area, office-based

Contract: Permanent, full-time

If you’re organised, enjoy being on the phone and like keeping things moving, we’d love to hear from you.

Send your CV to or call for a confidential chat.

Arden Personnel is acting as an employment agency in relation to this permanent vacancy.