Lettings Officer

Lettings Officer Location: Long Stratton, Norfolk, NR15 Working Pattern: Hybrid Working Contract: Temporary, 6 Months Pay Rate: £20.74 per hour (Umbrella) Start Date: ASAP Job Description Service Care Solutions are currently recruiting for an experienced Lettings Officer to join a Housing Association based in Long Stratton, Norfolk, on an initial 6-month temporary contract. This is an excellent opportunity for an experienced housing professional to support the delivery of an efficient, customer-focused lettings service, ensuring properties are allocated promptly, void turnaround times are minimised and new tenants receive the support they need to successfully move into their homes. The successful candidate will work closely with local authorities, contractors and internal housing teams to manage the lettings process from nomination through to tenancy sign-up. Key Responsibilities Manage the end-to-end lettings process, ensuring properties are allocated efficiently and in accordance with relevant housing policies and procedures. Process housing applications, nominations and allocations, including Choice Based Lettings (CBL). Conduct prospective tenant interviews, complete eligibility checks and arrange tenancy sign-ups. Work closely with local authorities to manage nominations, minimise delays and ensure suitable applicants are identified. Coordinate with voids teams, repairs contractors and maintenance services to ensure properties are ready for occupation. Process and manage mutual exchanges, providing appropriate advice and guidance to tenants. Monitor void property turnaround times and contribute towards improving lettings performance. Maintain accurate tenancy records, documentation and compliance information using housing management systems. Complete relevant regulatory returns, including CORE lettings data. Provide advice and support to new tenants throughout the moving process, including signposting to relevant support services. Manage tenancy documentation, identification checks and tenancy agreements. Build positive working relationships with internal departments, local authorities and external stakeholders. Candidate Requirements Previous experience working within social housing lettings, allocations or voids management. Good working knowledge of housing legislation, including landlord and tenant law. Experience managing housing applications, nominations and tenancy sign-ups. Understanding of Choice Based Lettings schemes and local authority allocation procedures. Experience working alongside repairs and voids teams to minimise property turnaround times. Excellent communication and customer service skills, particularly when dealing with vulnerable residents. Strong organisational skills with the ability to manage competing priorities and meet deadlines. Confident using housing management systems and Microsoft Office applications. Ability to work independently and collaboratively within a busy housing environment. Additional Information Hybrid working arrangements. Initial 6-month temporary contract. £20.74 per hour Umbrella. Basic DBS check required. How to Apply If you have experience within social housing lettings and are interested in this opportunity, please contact George Westhead at Service Care Solutions on [email removed] or [phone removed] Submit your CV for immediate consideration. Service Care Solutions also offers a referral bonus for successful candidate referrals, so please get in touch if you know someone who may be suitable.