Administrator

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Job Reference HCRGCG/TP/223557/21183

Apply for this job Number of Positions: 1 Contract Type: Permanent - Full Time Salary: £24,853 - £27,387 FTE Weekly contracted hours: 37.5 Location: Bath Closing Date: 23/11/2026 Job Category: HCRG - Administrative & Clerical Service type: HCRG - Community Services P1 Business Unit: HCRG - BSW - Community Services

Job Introduction

Make a Difference Every Day

Every phone call answered, appointment booked and query resolved helps patients access the care they need at the right time. We have an exciting opportunity to join a supportive and patient-focused team as an Administrator within the BSW SPA. This role offers the chance to make a meaningful contribution to service delivery while working collaboratively with colleagues and stakeholders. We are seeking an enthusiastic candidate with the skills and experience to provide high-quality support and help deliver excellent outcomes.

Job Summary

We're looking for a friendly, highly organised and proactive Administrator to join our team based at St Martin's Hospital, Bath. You'll provide essential administrative support across community healthcare services, managing appointments, handling patient enquiries, maintaining accurate records and supporting clinicians and managers. If you enjoy helping people, working collaboratively and making a real difference behind the scenes, we'd love to hear from you. This is a 37.5 hrs pw, full time, permanent post, with hybrid working opportunities available.

Package Description

As an Administrator you’ll be part of our valued team based at St Martin's Hospital, Bath receiving access to exclusive rewards and benefits including:

• A salary of £24,853 - £27,387 FTE with access to our group pension
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year

Main Responsibilities of the Role - How You'll Make a Difference

• Help ensure patients receive timely access to the care and support they need.
• Act as a key point of contact for patients, carers and healthcare professionals.
• Support clinicians by coordinating appointments and managing referrals.
• Maintain accurate records that contribute to safe and effective care delivery.
• Build positive relationships across teams and partner organisations.
• Help create a smooth and reassuring experience for patients accessing services.
• Support service improvements through efficient administration and attention to detail.
• Play an important role in delivering person-centred community healthcare.

The Qualities That Will Help You Succeed

This role is perfect for someone who wants to play an important part in helping people access the care and support they need. Your organisation, communication, and commitment to service excellence will directly contribute to positive patient experiences.

Essential Criteria

• Passion for providing excellent service to patients and colleagues.
• Proven administrative experi