Customer Service Advisor

Customer Service Advisor Job Location: Poole, Dorset (nr Fleetsbridge) Job Type: Permanent Salary: £27,000 per annum Hours: 39 hours per week, Monday – Thursday 8am – 5pm & Friday 8am – 4pm Benefits: * Up to 31 days holiday to start including bank holidays, increasing to 36 days with service and the option to buy additional holiday every year * Free car parking * Various discounts available for shopping / cinema / gyms etc. * Fun, modern and friendly working environment * Excellent training * Regular company team building events We are recruiting for a Customer Service Advisor to join the Customer Service Team of a leading decorative homeware manufacturer based in Poole. This is a fantastic opportunity to join a modern, friendly and supportive company where delivering an excellent customer experience is at the heart of what they do. As the first point of contact for customers, you will handle enquiries, process orders and work closely with internal teams to ensure everything runs smoothly and customers are kept fully informed. Your role as a Customer Service Advisor will include: * Providing a friendly and helpful service by telephone and email * Responding to enquiries regarding stock, pricing, lead times and orders * Accurately processing customer orders * Liaising with other departments to ensure orders are completed and dispatched on time * Keeping customers updated on their orders * Carrying out general administration, including spreadsheets and filing We are looking for the Customer Service Advisor to have: * Previous Customer Service experience * Confidence using Microsoft Office, particularly Word and Excel * A cheerful, helpful and positive approach * Organised with good attention to detail * The passion to provide excellent customer service For more information about this opportunity please contact our Recruitment Team on (phone number removed) or send your CV. Those who have the right skills and experience, our aim is that you will hear back from us within 24 hours but due to the high number of applications we are receiving at present, we are unable to respond to every application individually so If you do not hear from us within 3 days, please assume that your application at this stage has not been successful. As new positions arise, we will review any applications already made to us and may contact you about other suitable roles. Resource Recruitment is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally. It is the policy of the Company to take all reasonable steps to ensure that each applicant is assessed only in accordance on the basis of their qualifications, skills and abilities to perform the relevant duties without prejudice in regards to background, religion, ethnicity, age, sexual orientation, disability or gender. By completing our application process, you are authorising us as a Recruitment Agency to contact you in connection with your application by email and / or telephone & SMS under GDPR Article 6(1) (a) and you are also consenting to receiving information via the same means in relation to Resource Recruitment providing you with work finding services. Our Privacy Policy can be viewed on our website under the Privacy Policy tab on our website. xjnqpsq Should you wish, you may opt out at any time. Keywords: operative, online retail, Customer service, sales, administration, admin, administrator, orders, account manager, account executive, business support, telesales, inbound, outbound, data, call centre, B2B, B2C, Poole, Bournemouth, Ferndown, Wimborne, Blandford, Dorchester, Wareham, Wallisdown, Upton, Hamworthy, Salisbury, Weymouth, Ringwood, Christchurch, Shaftsbury