HR Support Administrator

Prism 7 Resourcing are looking to recruit a temporary HR Support Administrator for a 2-month temporary contract, based in Maldon, Essex. Please note that this role will require you to be based on site full time initially, reducing once fully trained. Role Purpose: To provide professional, timely and accurate HR case management support to managers and employees, ensuring consistent application of HR policies, procedures and employment legislation. To ensure compliance with statutory requirements, council policies and good HR practice in the handling of HR cases and enquiries. To enable the effective delivery of HR services by resolving a wide range of employee relations and people-related cases, escalating more complex matters where appropriate. To support and develop effective HR processes, guidance and systems that enable selfservice and improve the customer experience. To ensure that HR enquiries and cases are managed efficiently, accurately and to agreed standards and timescales. To contribute positively to the HR service, acting professionally and collaboratively and demonstrating integrity, resilience and a strong customer-focused approach. The Experience You Will Bring: Good understanding of Human Resources policies, procedures and practices within a case management environment. Working knowledge of employment legislation and regulations relevant to HR casework, with the ability to apply these in day-to-day activities. Understanding of confidentiality, data protection requirements and information governance in handling sensitive employee information. Knowledge of customer-focused service delivery and the principles of providing timely, accurate and professional advice. Understanding of case management processes, workflows and escalation routes within a specialist HR service. Awareness of the governance arrangements of a local authority and the role of HR in supporting organisational compliance and good practice. Significant experience working in a customer-focused HR, people services or similar support role, managing a range of cases within defined procedures. Experience of handling HR casework with increasing complexity, applying policies, procedures and employment legislation appropriately. Experience of providing clear, accurate and timely advice to internal customers, knowing when to escalate cases for specialist or managerial input. Experience of maintaining accurate records and using HR or case management systems in line with data protection and confidentiality requirements. Ability to interpret and apply HR policies, procedures and guidance consistently, recognising when issues require escalation. Ability to handle sensitive and confidential information with discretion, professionalism and sound judgement. Confident in using HR systems, case management tools and Microsoft applications including Outlook, Word and Excel. Problem-solving skills, with the ability to identify practical solutions within policy and procedural frameworks.