Branch Manager

Branch Manager Greenford, UB5 We are looking for a Branch Manager to oversee day–to–day operations across your branch and lead a team to deliver exceptional service. In this role, you will ensure goods are delivered and collected on time, stock and processes are well controlled, and customers receive a reliable, friendly and efficient service every time. This Branch Manager role is key to helping us build loyalty in the region and ensuring customers choose us first, more often. Branch Manager – Key Responsibilities Lead, manage and develop your branch and team Oversee warehouse, trade counter and customer service operations Deliver goods to customers on time and in full Ensure consistently high levels of customer service Maintain health & safety, compliance and housekeeping standards Plan staffing and resources to meet demand Control operational costs while maintaining service Resolve customer and operational issues promptly Monitor branch performance and drive improvements Support local sales activity through excellent service and reliability Work closely with the Area Account Manager to support customers commercially and operationally Branch Manager – What We Are Looking For Experience in operations, branch or warehouse leadership Experience of Microsoft Dynamics 365 (D365) desirable. Strong leadership and people management skills A hands–on, practical approach Excellent organisational skills Proven ability to deliver high standards of customer service Knowledge of health & safety and operational compliance Commercial awareness and cost control experience Strong communication and problem–solving skills A full UK driving licence is preferred (some travel within your area may be required). Branch Manager – What We Offer Competitive package (salary discussed on application) Company car or opt out option 25 days holiday, increasing to 30 after 5 years Pension scheme and life assurance Employee Assistance Programme Bike to work scheme Supportive, collaborative, values–driven working environment