Technical Support Specialist

Technical Support Specialist - Belfast
Full-time | Hybrid

This is your chance to join a fast-growing cloud security company at the cutting edge of protecting modern cloud environments. Their platform delivers real-time insights, proactive threat protection, and advanced runtime security, helping some of the world's most innovative organisations secure their infrastructure.

We're looking for a Technical Support Specialist with a strong cloud and security background to provide world-class support, troubleshoot complex technical issues, and ensure customers get the very best from our solutions. You'll work closely with engineering and product teams while building lasting relationships with clients.

Responsibilities:

• Provide timely, accurate support via Slack, chat, and email.
• Troubleshoot and resolve technical issues, escalating to R&D/Product when needed.
• Build trust with customers by educating them on features and providing clear solutions.
• Document fixes and maintain support knowledge base.
• Continuously grow your technical expertise in cloud, security, and support best practices.

Experience:

• 1-3 years' experience in Technical Support, Technical Account Management, or Escalation roles (not internal IT).
• Strong technical skills in MySQL, Linux, networking, and Kubernetes
• Familiarity with Docker, cloud platforms, and containerisation.
• Experience using OpenSearch, Grafana, or similar tools for troubleshooting.
• Background in cybersecurity, especially cloud security, is a big plus.
• Excellent communication skills, adaptable and eager to learn.
• Degree in Engineering, Cybersecurity, or related field (or equivalent experience).

Please apply now if you are meeting the above criteria, or contact Andrew Harrison directly.