Workmere Limited
Client Retention Manager
Client Retention Manager at Workmere Limited, based in London, paying £32,000 - £35,000 per annum. This is a permanent role.
- Pay
- £32,000 - £35,000 per annum
- Hours and contract
- Permanent · On site
- Location
- London
- Closing date
- Sector
- Recruitment Consultant
13% below the typical rate for recruitment consultant
Reference jobs/client-retention-manager-72
About the role
What you will do:
Own the relationship with existing employer clients from onboarding through renewal
Run regular check-ins and account reviews; show clients how their listings and CV searches are performing
Spot accounts at risk of lapsing and act early to keep them
Handle client queries and complaints and resolve them quickly with the operations team
Identify upsell opportunities (featured listings, additional seats, advertising) and pass them to sales
Track renewal rates, churn and client satisfaction and report monthly to the CEO
What we need:
2+ years in account management, customer success or client services, ideally with B2B or subscription products
Comfortable with data: reading dashboards, building simple reports, explaining results to clients
Calm, organised and good at handling difficult conversations
Clear written and spoken English
Salary £32,000–£38,000 per year depending on experience. 37.5 hours per week, Monday to Friday. Permanent, 28 days’ holiday including bank holidays, workplace pension.
Reference: jobs/client-retention-manager-72 · Posted 6 days ago · Closes 12 Feb 2027 · Listed via Workmere Limited
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