Reception & Administration Coordinator

We're looking for a friendly, organised and customer-focused Reception & Administration Coordinator to join our team. This is a varied role at the heart of the business, providing a professional first impression to customers, visitors and suppliers while supporting the smooth running of administrative and order processing activities.
If you enjoy working with people, thrive in a busy environment and take pride in providing excellent service, we'd love to hear from you. 

About The Role

Contract: Permanent   
Hours: Full-time   
Hours of Work: 40 hours per week, working 5 days out of 7

As Reception & Administration Coordinator, you'll be the first point of contact for many of our customers and visitors. Alongside reception duties, you'll play an important role in processing customer orders, coordinating information, supporting colleagues and ensuring day-to-day administration is completed accurately and efficiently.

No two days are the same, making this an ideal opportunity for someone who enjoys variety and building positive relationships across a business. 

Key Responsibilities Include:
•  Providing a professional and welcoming experience for customers, visitors and suppliers
•  Managing incoming calls and enquiries, ensuring they are dealt with efficiently
•  Processing customer orders accurately using company systems
•  Coordinating deliveries and monitoring order progress
•  Liaising with customers and colleagues to resolve order and account queries
•  Maintaining accurate records and administration systems
•  Supporting the wider team with a variety of office and administrative tasks
•  Building positive working relationships across the business
•  Contributing to a collaborative, customer-focused working environment 

About You

•  Previous experience in a reception, administration, customer service or order processing role
•  Excellent communication skills and confidence dealing with customers both face-to-face and over the telephone
•  Strong organisational skills with the ability to manage multiple priorities
•  Good IT skills, including Microsoft Outlook, Word and Excel
•  A high level of accuracy and attention to detail
•  Comfortable working both independently and as part of a team
•  Friendly, approachable and professional in your interactions with others
•  Positive, flexible and willing to learn new systems and processes

You'll be someone who enjoys helping others, takes pride in delivering excellent customer service and can remain organised in a busy working environment. 

What We Offer

📈  Scottish Widows contributory pension – company will match up to 5% 
🛍️  Up to 25% staff discount in store 
🚗  Free parking on site 
🌴  33 days of annual leave, including bank holidays (pro-rated for part-time staff)
📚  Excellent training and development opportunities 
🪜  Plenty of career progression opportunities 
👨‍👩‍👧‍👦  Life Assurance 
🗣️  Employee Assistance Programme with Retail Trust 
🚼  Enhanced Family Leave Policies

We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.