Customer Care Advisor

This role will be accountable for answering inbound customer calls responding effectively and aligned to required key performance indicators (KPI’s) providing a great customer experience. There is also a proactive outbound call requirement which could include selling products or services, onboarding new customers or an agreed activity on behalf of a manufacturer or supplier. You will offer a telephone or Live Chat remote support for customers and resolve problems as effectively as you can or triage to the appropriate department or local AAH branch for them to resolve. There may be times when ad hoc admin duties are needed to support other parts of the team.    Accountabilities:   • Managing customer phone calls to set objectives including order taking, problem solving, selling, and processing hospital faxed orders daily in accordance with van closures • Logging queries and complaints on the database to ensure we achieve our target of 95%+  • Monitoring you own work list of open queries, ensuring that serious complaints are investigated and closed effectively within specific timescales to avoid call breach. • Understand the role KPIs and delivering to these objectives    Why AAH?   AAH are the leading medical supplier in the UK, we impact millions of people across thousands of UK communities. From our network of branches, we distribute lifesaving medicines twice daily to pharmacies, hospitals and GP’s. We work collectively to make a difference. We don’t believe in standing still, which is why we are investing in our future by transforming our branch network to ensure timely and safe delivery of our valued good. By working for AAH, you’ll have access to training and development programmes at all stages of your career through one of our many pathways; whether it’s a step into management, a regional role, or even at our Head office - the opportunities are endless.

Our ability to shape the future of healthcare depends on the passion and hard work of our people. In return for performing your role the benefits you will receive are;
20 Days Annual Leave - rising by 1 day per years service up to 25 days.
Market leading maternity, paternity and adoption leave   Full support from our employee assistance programme including a health and well-being app