Student Helpdesk Assistant

Your new company
Working for a university based in Cardiff with 2 large campuses. This role requires cover across both Llandaff and Cyncoed.

Your new role

• Act as the first point of contact for a wide range of student enquiries.
• Efficiently and effectively resolve enquiries from students, staff, and prospective students, either face-to-face, via e-mail & social media, over the telephone, or via the electronic enquiry system.
• Record all student enquiries, interactions and appointments onto the relevant recording systems'.
• Accurately process and reconcile card payments.

What you'll need to succeed

• Excellent interpersonal skills with a friendly and approachable manner, and a strong commitment to delivering the highest standards of customer care.
• Experience of working in a busy, fast-paced customer-facing role.
• Ability to work sensitively and confidentially, showing empathy and understanding of individual circumstances.
• Computer-literate and competent in the use of Microsoft Office suite.
• Ability to organise and prioritise workload in order to manage risk and meet required targets and deadlines.

What you'll get in return

• £15.15 per hour
• Temporary role from 16th November to 18th December with possible extension
• Staff parking
• Gain experience of working in a busy Higher Education setting.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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