Associate Product Manager

Job summary

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This is an exciting opportunity to join HMRC’s Chief Digital Product Office within the Digital Communications Services team, which manages HMRC’s inbound communication channels and services.

Job description

As an Associate Product Manager, you will support the delivery and continuous improvement of HMRC’s inbound scanning and digital communication services. You will work with multidisciplinary teams, stakeholders and suppliers to understand user and organisational needs, prioritise improvements and help deliver accessible, effective digital services.

You will have the opportunity to work on complex, high-profile services during a period of significant transformation, helping to shape enhancements and improvements to live services.

You will work with colleagues across product, delivery, user research, design and performance analysis, using evidence and insight to inform product decisions and priorities.

HMRC provides learning and development opportunities to help Associate Product Managers build their product management capability and progress their careers in line with the Government Digital and Data profession.

This is an exciting opportunity to join HMRC’s Chief Digital Product Office within the Digital Communications Services team, which manages HMRC’s inbound communication channels and services.

Person specification

Responsibilities

As an Associate Product Manager, you will:

• Support the delivery and continuous improvement of product features for HMRC's inbound scanning and digital communication services.
• Define and refine the scope of product features and enhancements, balancing user, business and operational needs.
• Own and prioritise a backlog of user stories, ensuring priorities align with product goals and deliver value for users and the organisation.
• Build stakeholder understanding and support for product priorities, decisions and the product roadmap.
• Work collaboratively with multidisciplinary teams, other government departments and suppliers to shape and improve services.
• Use user research, service performance information, operational evidence and feedback to identify opportunities for improvement and inform product decisions.
• Work with researchers and designers to ensure products and services consider user needs and meet relevant accessibility standards.
• Contribute to HMRC's Product Management community, sharing learning and supporting the development of product management capability across the organisation.

Essential Criteria

You will need to demonstrate:

• Experience of delivering or supporting digital products or services in an Agile environment.
• Experience of translating user, business and operational needs into clear product requirements, improvements or solutions.
• Experience of prioritising competing requirements or activities to deliver value for users and the organisation.
• Evidence of building effective relationships with stakeholders and gaining support for product decisions or service improvements.
• Experience of identifying problems within a product, service or process and implementing effective improvements or solutions.
• Experience of working collaboratively with multidisciplinary teams, suppliers or delivery partners to deliver or improve services.
• Experience of using service performance, user insight or operational evidence to inform priorities and improvements.

Specialist role context

You will be working on services that include high-volume inbound scanning and intelligent document-processing technology, including document classification, data extraction and exception handling.

Previous experience of these technologies is not required, but an interest in learning about the technology, operational environment and associated service dependencies will be important.

Office Closures

If your location preference is for the following site, it’s important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

For more information on where you might be working, review this information on our locations (opens in a new window)

This site is:

• Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle

You will be given more information about what this means at the job offer stage.

Leeds Location

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Benefits

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRChear from our insiders or visit