Support Worker

21 hours over three 7 hour days to include Friday

Our values shape how we as an organisation operate and how we work with each other across all roles: Open and Honest, Professional, Empowering, Non-judgmental and Approachable. They apply to all areas of our advice-giving, our research and campaigns work and how we challenge discrimination and champion equality. 

Working for Citizens Advice Wirral has a range of benefits including:

• A generous holiday allowance of 25 days (rising to 30 days) plus bank holidays (pro-rata)
• Agile working with both home and office-based days (role dependent)
• A contributory pension scheme
• Employee Assistance Programme
• Invigor8 Corporate Membership available

Citizens Advice Wirral is recruiting for a part time Support Worker to provide administrative support for a range of projects across the organisation. This includes undertaking correspondence activities across the wider organisation including dealing with post and correspondence, typing, scanning, copying and filing in accordance with established systems and procedures. Phone and engage with clients to book appointments, carry out triage assessments, and assess the outcomes of their involvement with the service. 

Citizens Advice Wirral is a local charity that supports Wirral residents by providing advice, information, casework and social prescribing services.

We assist clients with a range of issues including benefits, debt, employment, housing and life challenges that affect their health and wellbeing. Citizens Advice Wirral also actively works for change in the policies and practices of organisations that impact our clients - we are passionate about the difference our Research and Campaigns work can make to people’s lives.

To find out more and start your application please click the button below.

Closing date is 17th November at 1:45 pm

Interviews will take place w/c 30th November 2026