Customer Support Advisor

Customer Support Advisor
Location: Tongwell, Milton Keynes
Pay Rate: £12.71 per hour PAYE
Start Date: 4th January 2027
Contract: 12 months initially
Working Pattern: Hybrid following completion of training

The Role
We are currently recruiting for 4 Customer Support Advisors to join a busy customer-focused team based in Tongwell, Milton Keynes.This is a fantastic opportunity for someone with strong customer service experience who enjoys communicating with customers, building positive relationships and providing a professional and helpful service.The role will primarily involve supporting customers via telephone and email, so we're looking for confident communicators who are comfortable working in a fast-paced environment and taking ownership of customer enquiries.

Key Responsibilities

• Handling customer enquiries via telephone and email
• Providing a professional, friendly and efficient customer experience
• Communicating confidently with customers and internal stakeholders
• Taking ownership of queries and working towards appropriate resolutions
• Maintaining accurate customer information and records
• Working collaboratively with colleagues across the business
• Managing multiple enquiries and priorities effectively
• Taking a proactive approach to customer support and problem-solving

What We're Looking For

• Previous customer service experience
• Confident and professional telephone manner
• Strong written and verbal communication skills
• Good organisational and time-management skills
• A proactive and positive mindset
• Strong teamwork and collaboration skills
• Comfortable working in a phone-based customer service environment
• Ability to remain professional when handling different customer situations
• Good attention to detail

Training & Hybrid WorkingThe first 2 weeks will be fully office-based, Monday to Friday, to complete mandatory training. Once training has been successfully completed and the successful candidate is comfortable and competent with the role and responsibilities, hybrid working can be discussed.
The expected working pattern will be:3 days in the office | 2 days working from home

Interested?
Although the start date isn't until 4th January 2027, we are beginning the recruitment process early and lining up suitable candidates ahead of the New Year.If you're interested in securing your next customer service opportunity for January, apply today to find out more.

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