Customer Service Advisor

Are you at your best when you're speaking to customers? We're looking for experienced Customer Service Advisors who are confident in handling a busy volume of telephone enquiries, can quickly get to the heart of a customer's issue and genuinely enjoy helping people.This is a fast-paced customer contact role where strong telephony skills are key. You'll be speaking to customers with a wide range of queries, some straightforward and others more sensitive or challenging, so you'll need to be a confident communicator who can listen, ask the right questions and provide clear and accurate information. What you'll be doing Handling a high volume of inbound customer callsActing as a first point of contact and aiming to resolve enquiries at the first opportunityListening carefully to understand each customer's circumstances and provide the right adviceManaging challenging or sensitive conversations calmly and professionallyTaking ownership of enquiries through to resolutionAccurately updating customer records and case management systemsProcessing payments and discussing payment arrangements where requiredDealing with enquiries relating to repairs, accounts, complaints and other customer servicesWorking closely with internal teams when an enquiry needs further supportDelivering a consistently high standard of customer serviceWhat we're looking for You don't need to be a housing expert. What matters most is that you have strong telephone-based customer service experience and are comfortable working in a structured, busy environment.Ideally, you'll have: At least 12 months' experience within a customer service or contact centre environmentStrong telephone customer service skillsConfidence dealing with difficult or challenging conversationsThe ability to remain calm, professional and empathetic under pressureGood questioning, listening and problem-solving skillsStrong IT skills and experience accurately updating customer information on systemsThe ability to follow policies and procedures while still giving customers a human, helpful serviceA proactive attitude and a genuine desire to resolve customer queriesHours and shifts This is a 37-hour working week, with shifts operating between 8am and 8pm.Your rota could include: Early: 8am or 9am startsMixed: 8am, 9am or 10:30am startsPlease note: this role is fully office-based with no home working available. What's on offer? Salary: 28,790Hourly rate: 14.9237 hours per weekFull-time opportunity until February 2027A varied customer service role where no two conversations are quite the sameIf you're an experienced Customer Service Advisor who enjoys speaking to people, solving problems and delivering great service over the phone, we'd love to hear from you. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)