Resilience Manager – Security Operations

Purpose of the Role

The Security Resilience Manager provides authoritative operational support for the development and delivery of the Trafford Centre’s physical security, protective security and operational resilience arrangements. The role helps to ensure that the Centre is prepared to prevent, respond to and recover from security incidents, major emergencies and disruptive events.

The postholder reports to the Head of Operations and forms part of the operational leadership team, providing visible, disciplined and credible operational support across the Centre’s security operation.

The role specifically manages the relationship with the onsite Police team, ensuring that policing activity, intelligence, resources and partnership working support the Centre’s security strategy, risk profile and operational priorities. The role leads coaching, training and best practice procedures for site specific responses to incidents and utilises trend data to deploy security resource effectively.

As the owner of specific aspects of the centre’s MIM plan, this role seeks continuous improvement to the centre’s security resilience, liaising with suppliers, stakeholders and adopts best practice from similar operations, leading as a subject matter expert in daily security practices and incident response.

Key Responsibilities

The role includes a variety of tasks including the following:

• Support the delivery of the Centre’s physical security, protective security and operational resilience arrangements, providing clear advice and practical assistance to senior management and operational teams.

• Translate the Centre’s agreed security strategy and risk appetite into practical plans, standards, procedures and measurable improvement activity.

• Build strong working relationships with internal teams, retailers, contractors, emergency services, local authorities and national security partners.

• Promote a professional, proportionate and customer-focused security culture across the Trafford Centre.

Main duties

Leadership and Management

• Provide firm and effective day-to-day communication and assurance for the onsite Police team, advising on clear objectives and deployment priorities while maintaining oversight of partnership performance.

• Maintain robust governance arrangements with Greater Manchester Police and other partners, including structured operational and strategic reviews, clear tasking, lawful information sharing, effective escalation routes and documented accountability.

• Support, coach and develop security managers and operational leaders, reinforcing professional standards, operational discipline and proportionate decision-making, and holding teams to account for agreed delivery.

• Support workforce planning, succession planning, recruitment, training and competency assurance across the physical security function using incident trend data.

• Prepare concise security and resilience reports for the Centre leadership team, boards and relevant stakeholders, using incidents, intelligence, trends and assurance findings to support decisions.

Protective Security

• Support the implementation and ongoing compliance arrangements for the Terrorism (Protection of Premises) Act 2025 and associated guidance, working under the direction of the senior leader accountable for security.

• Help maintain documented public protection procedures covering evacuation, invacuation, lockdown, communications, suspicious activity, hostile reconnaissance and response to weapons or terrorist incidents.

• Maintain auditable records of risk assessments, procedures, training, exercises, reviews and corrective actions, ensuring requirements remain proportionate to the Centre’s size, use and risk profile.

• Coordinate counter-terrorism training and awareness, including ACT Awareness, role-specific briefings and exercises for those with security or emergency responsibilities.

• Support engagement with Counter Terrorism Policing, Greater Manchester Police, local resilience partners and specialist advisers to reflect current threat information and recognised good practice.

Security Operations and Intelligence

• Support the effective delivery of security operations across the Centre, public areas, service areas, transport interfaces and car parks.

• Coordinate the collection, assessment, recording and lawful sharing of security intelligence, developing a clear operational picture and converting emerging threats, patterns and risks into proportionate tasking and preventive activity.

• Coordinate decisive, lawful and proportionate responses to crime, anti-social behaviour, public disorder, protests, organised retail crime, safeguarding concerns and other security-related issues, ensuring clear command, accurate records and effective partner engagement.

• Lead structured reviews of serious incidents and near misses, securing evidence and accurate accounts where required, identifying organisational learning and ensuring corrective actions are assigned, tracked, tested and embedded.

• Support the planning and safe delivery of Centre events, working with event organisers, internal teams and relevant partners to assess security risks and coordinate proportionate security arrangements, resource requirements and contingency plans.

Emergency Preparedness and Resilience

• Support the maintenance and testing of security-related emergency and business continuity plans, ensuring clear command, control, communication and recovery arrangements.

• Plan and deliver a structured programme of tabletop and live exercises with Centre teams, retailers, contractors, Police and emergency services.

• Undertake the designated command or support role within the Centre’s emergency plans during significant incidents, maintaining situational awareness, supporting defensible decision-making and ensuring an accurate contemporaneous record of key actions and rationale.

• Support the readiness of fallback facilities, critical security systems, communications and manual workarounds where technology or infrastructure is unavailable.

• Coordinate post-incident debriefs, reports and recommendations, tracking actions through to verified completion.

Risk, Assurance and Compliance

• Maintain physical security risk assessments, security surveys, vulnerability reviews and improvement plans on behalf of the senior leader accountable for security.

• Support an assurance programme that tests compliance with Centre procedures, licence conditions, data protection requirements and relevant security standards.

• Support procurement, contract management and performance monitoring for security-related services and suppliers, ensuring value, quality and clear accountability.

• Monitor developments in legislation, national threat levels, policing priorities and protective security guidance, recommending timely changes where required.

Skills, Knowledge and Experience

Person specification:

• Credible and authoritative physical security professional with sound operational judgement, strong personal integrity and the confidence to brief, advise and constructively challenge at senior level.

• Able to remain composed and make sound, proportionate decisions during complex, sensitive or fast-moving incidents, translating strategic requirements into disciplined operational arrangements.

• Strong partnership management skills, with the ability to build trust and maintain effective relationships with Police, emergency services, retailers, contractors and public-sector partners.

• Excellent written and verbal communication skills, inclu