Customer Service Administrator

Customer Service Administrator
Part-Time
Burton-in-Kendal
£26,500 pro rata + Benefits - 25 hours per week
Are you an experienced customer service or administration professional looking for a varied part-time role? Do you enjoy helping people, keeping things organised and using your initiative to get things done?
Our client is a growing specialist business helping charities and not-for-profit organisations across the UK raise vital funds through lotteries, raffles and donation campaigns. A friendly, organised Customer Service Administrator is now required to join their small, supportive team.
Combining telephone and email support with practical administration, you'll help charity supporters with their enquiries while keeping campaign information and records accurate. You might explain a payment or update someone's details, then help process incoming post or prepare welcome packs.
Full training in the sector and systems will be provided. What matters most is your warm, professional manner, attention to detail and willingness to take ownership of tasks and help colleagues during busy periods.
Key Responsibilities
Handle inbound calls and emails, resolving supporter enquiries, requests and complaints professionally and sensitively.
Help new supporters understand campaigns, entries and payments, ensuring a positive experience.
Make outbound calls to re-engage supporters and, as a new service launches, help resolve failed recurring payments.
Update contact and payment details, accurately recording interactions and entering information into the CRM.
Process incoming post and campaign responses, prepare welcome packs and support filing, scanning, reconciliations and reporting.
Support the wider operations team, prioritising tasks during busy campaign periods and handling supporter data responsibly.
Skills & Experience
Previous experience in customer service, administration, sales support, supporter care or a similar role.
A friendly, professional telephone manner, clear written communication and strong listening skills.
Patience and empathy, with confidence handling both routine enquiries and sensitiv...