IT Support Technician

IT Support Technician

Temporary Contract – 6 Months

We are currently recruiting for an IT Support Technician to join a busy and supportive team on an initial 6-month temporary assignment.

This is a great opportunity for someone with previous IT support or service desk experience who enjoys helping people, troubleshooting technical issues and providing clear, practical guidance to users.

You will act as a first point of contact for IT-related queries, supporting users with a range of technical issues and ensuring requests are logged, managed and resolved efficiently.

Key Responsibilities

• Act as a first point of contact for incoming IT support queries and requests.

• Log, monitor and manage incidents through an IT ticketing system.

• Provide first-line technical support, troubleshooting hardware, software and general IT issues.

• Assist users with resolving technical problems, explaining solutions in a clear and straightforward manner.

• Escalate more complex technical issues to the appropriate teams where required.

• Keep users updated on the progress of their requests and ensure a positive customer experience.

• Maintain accurate records of incidents, resolutions and outstanding actions.

• Work collaboratively with colleagues to ensure the smooth delivery of IT support services.

About You

We are keen to hear from candidates who have:

• Previous experience working within an IT Help Desk, Service Desk or IT Support environment.

• Experience using an IT ticketing system to log, track and manage support requests.

• A good understanding of common IT issues and the ability to troubleshoot effectively.

• Strong communication skills, with the ability to explain technical information in simple, easy-to-understand terms.

• A customer-focused approach and a genuine willingness to help others.

• The ability to manage workloads, prioritise requests and work effectively within a team.

• A proactive attitude and the confidence to work independently when required.

Assignment Details

• Contract: Initial 6-month temporary assignment.

• Working pattern: Full-time, Monday to Friday.

• Location: Office-based initially with scope for hybrid later on

• Start date: As soon as possible.

If you have previous IT support experience and are available for a new temporary opportunity, we'd love to hear from you.