Operations Coordinator

We are seeking a highly organised and proactive Operations Coordinator to support the smooth running of day-to-day operational activity. This role plays a vital part in ensuring that our teams and sites are well-supported across administration, compliance, training, and people coordination.

Working closely with local management, field-based teams, and agency partners, you will manage a range of tasks including rota support, system updates, uniform distribution, and time and attendance monitoring. You’ll also play a key role in coordinating recruitment processes, system onboarding, and compliance checks.

Your role will combine structured administrative tasks with responsive support to meet the dynamic needs of our operations teams.

Key responsibilities include:

• Maintaining regional action trackers, monitoring progress, and following up on outstanding actions.
• Supporting payroll, rota management, holidays, overtime, shift cover, workforce deployment and time and attendance processes, identifying and resolving discrepancies where required.
• Assisting with rota planning and workforce scheduling to ensure appropriate service coverage across the region.
• Coordinating recruitment and onboarding activities through the recruitment platform.
• Maintaining accurate employee compliance records, including DBS documentation, sickness records and other employment-related documentation.
• Managing agency worker records, verifying invoices and supporting month-end invoice clearance activities.
• Acting as a professional point of contact for clients and colleagues, ensuring feedback is recorded and followed up appropriately.
• Coordinating uniform distribution, stock ordering and stock control, maintaining accurate records and resolving issues as they arise.
• Monitoring fleet inspections and maintaining vehicle and driver records, escalating concerns where necessary.
• Providing first-line support on operational systems and processes, assisting managers and colleagues with basic system-related queries.
• Assisting with employee relations processes, including preparing documentation, maintaining case records and taking notes during investigations and formal meetings.
• Supporting health and safety activities, including first aid and fire marshal responsibilities where appropriately trained.
• Producing reports, trackers, summaries and exception reports using a variety of systems and tools
• Identifying risks, recurring issues and process improvements, escalating concerns and recommending solutions where appropriate.