Triage Support Officer

Providing expert housing advice, preventing homelessness, and delivering responsive support to help people access safe and suitable housing.Housing Solutions brings together four key service areas: Housing Advice & Options, Housing Allocations, Single Homelessness, and Accommodation Services. As part of the Housing Advice & Options team, you will play an important role in supporting the delivery of high-quality housing and homelessness services across North Northamptonshire.Working within the dedicated Triage Team, you will provide excellent frontline customer service and administrative support, acting as a first point of contact for residents seeking housing advice and assistance. You will help ensure enquiries are triaged efficiently, information is recorded accurately, and cases are managed effectively using specialist housing systems. Through your professional, organised, and customer-focused approach, you will support the team in delivering timely interventions and helping residents access the advice and support they need. This is an office-based role supporting services across North Northamptonshire.