Centre Administrator

Purpose of Role

The role holder will be responsible for providing administrative support within the to both students undertaking the programme and staff leading the Centre. The job will be varied and interesting covering the areas of application and recruitment, admission, enrolment, monitoring, event organisation and general student support in a small multitasking team. This role is hybrid with flexible working on request.

The role holder will report to the Centre Manager based at Heriot-Watt University but will also have to interact with staff with the partner universities of the CDT. Some flexibility and the ability to travel between partner universities of the CDT is required by the role holder. There will be occasional working outside normal working hours.

The role holder with liaise with external bodies such as industrial partners, partner universities and funding bodies.

Key Duties & Responsibilities

Enquiries

Dealing efficiently with general enquiries by telephone, e-mail, in person and via MS Teams to provide a high level of customer service.

Committee Organisation and Minutes

Organising Committee meetings; room booking, catering, circulation of meeting papers, accurate minute-taking for various CDT committees.

• CDTAP Executive (monthly meeting)
• CDTAP Programme Committee (biannually)
• CDTAP Management Committee (biannually)
• CDTAP Independent Advisory Committee (biannually)

Event Organisation

Assisting with the organisation of events including the Centre Conference, International Summer School and organising small events such as induction events to ensure they run smoothly, including event venue booking, organising catering and for small events organising key speakers.

Travel Booking

Booking travel, accommodation and conferences for students and staff and recording expenditure for students’ travel budgets.

Finance

Use of ERP Finance for preparing purchase orders, invoicing and catering orders. Using and reconciling the HWU purchasing card.

Industry Projects and Liaison with External Bodies

Dealing with external bodies such as Industrial Sponsors, partner higher education institutes and Funding Councils

• Liaising with industrial sponsors and Centre Director regarding industrial project approval
• Communicate with Funding Councils regarding meetings and events
• Post projects on CDTAP website, FindAPhD, Instagram, LinkedIn and other social media
• Filing project proposals & maintaining projects logs
• Correspond with academic partner institutions securely to exchange information

Students Records

Maintaining highly accurate student records throughout the academic year.

• Setting up new students and maintaining information on the Student Database & Banner
• Initiating, recording and maintaining flow of processes for new students e.g. Code of Practice and Approved Supervisors and ensuring the process is concluded
• Maintaining email distribution lists (students, academic and industrial supervisors, alumni).
• Adding new student records to Student Data System and updating fee/stipend information on an annual basis

Marketing

• Assisting with Centre marketing activities including CDT Annual Report and posting news on the CDT website, LinkedIn and Instagram
• Maintaining marketing mailing lists ensuring compliance with GDPR
• Gathering and updating information for publications such as the CDTAP Annual Report
• Preparing Marketing material

PA to Centre Director & Centre Executive

Providing support services to the Centre Director and members of the CDT Executive, including diary management, booking travel/accommodation, arranging meetings and other tasks as required.

Student Recruitment

Assisting with the annual student recruitment and admissions process to ensure the Centre recruits students of the highest calibre.

• Responding to pre-application enquiries from applicants
• Downloading and filing applications, obtaining supporting documentation, preparing the application pack and recording and maintaining applicant records
• Processing offers and rejections using CRM-Recruit and CDT offer letters
• Organising applicant interviews
• Liaising with industrial sponsors
• Preparing recruitment statistics

Reviews, Appraisals and Progression

• Assisting with quarterly reviews and annual appraisal for students using Microsoft Flow.
• Initiating, recording and maintaining flow of Amendment to Registration and Submission of Thesis Titles & Appointment of Examiner through to approval by Research Degrees Committee. Including processing limited access to thesis and confidentiality requests
• Processing, recording, and maintaining Amendment to Registration requests. Including updating Banner and CDT database. Processing Temporary Suspension of Studies

Please note that this job description is not exhaustive, and the role holder may be required to undertake other relevant duties commensurate with the grading of the post. Activities may be subject to amendment over time as the role develops and/or priorities and requirements evolve.

Essential & Desirable Criteria

Essential

• Educated to SVQ Level 3 or equivalent
• Good level of competency in written and spoken English
• Experience of working within a confidential office environment as outlined above
• Competent in the use of Microsoft Outlook, Excel, Word and Teams
• Well-developed interpersonal skills
• Demonstrable excellent customer service
• Demonstrable ability to work quickly, flexibly and accurately in a dynamic, changing and pressured environment
• Demonstrable professional and proactive approach
• Experience of organising interviews, meetings and minute-taking
• Experience in organising events such as conferences and seminars

Desirable

• Experience in Higher Education
• Competent in the use of Microsoft PowerPoint, SharePoint, OneDrive and Power Automate
• Experience of booking travel and accommodation with Key Travel
• Experience of social media and electronic newsletters
• Commitment to ongoing personal development
• Competent in the use of Ellucian systems - CRM Recruit and Banner
• Competent in the use of Oracle 12 for preparing purchase orders
• Experience in the use of Adobe Creative Cloud software packages