Hampton By Hilton Newcastle
Guest Service Manager
Guest Service Manager at Hampton By Hilton Newcastle, based in Newcastle upon Tyne, North East. This is a permanent role.
- Pay
- Not given by the employer
- Hours and contract
- Permanent · On site · Weekend work
- Location
- Newcastle upon Tyne, North East
- Closing date
- Sector
- Hospitality & Catering
Reference 573668175206356962
About the role
Hampton by Hilton Newcastle is recruiting
a full time Guest Service Manager. We want a confident communicator who brings
personality and shine to our team.
The perfect candidate will have supervisory
or management experience in the hospitality industry, ideally having worked in
a hotel, bar or restaurant.
Hours: 40 hours per week (working a mix of 8-hour
and 12-hour shifts)
Shifts: 4 or
5 shifts per week (including mornings, evenings and weekends)
Main Roles &
Responsibilities
- Managing a team of Guest Service, and
Food & Beverage assistants. - Working across all departments including
reception, bar & kitchen - Helping guests & creating positive
experiences - Manage hotel room inventory &
checking guests in/out - Managing bills & payments
- Prepare food, clean, tidy, restock, take
deliveries. - Running the bar
- Follow all food safety, licensing and
health and safety policies to work safely
You will have 'Hamptonality'
- Great energy and a can-do attitude
- Great at managing people, and you love
chatting with guests - Skilled multitasker who can balance hard
work with great service - Clear communicator fluent in English (and
other languages a plus!)
Useful Experience
- Supervisor or management experience in
hospitality industry - Knowledge of hotel reservation systems
- Knowledge of Food Safety & Licensing
laws
Perks
- Permanent contract with salary exceeding
national living wage. - Paid breaks for shifts that exceed 6
hours. - Hilton Team Member Travel Program, giving
discounted stays across 7,000+ hotels worldwide. Including 50% off food
& drink. - Hilton University platform and FLOW for
all training requirements. - WeCare app – to support your mental,
physical, social and financial wellbeing. - BHN Extras! - bYond
prepaid shopping card, discounted digital gift cards. - Eye Care voucher scheme – for free
eye tests and help towards prescription glasses
If this sounds like the job for you, please
get in touch!
Reference: 573668175206356962 · Posted 4 hours ago · Closes 3 Dec 2026 · Listed via Hampton By Hilton Newcastle
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