Credit Controller

Credit Controller (12-month fixed term contract) Central London | Hybrid £35,000 plus discretionary bonusA residential real estate investor with portfolios in several major European cities is looking for a Credit Controller to join its London office on a 12-month fixed term contract (FTC). The London business has grown quickly, building a sizeable portfolio of serviced apartments, private rented homes and HMOs. It's a young team based in a central office with good transport links.You'll join a credit control team of four (two Credit Controllers, a Senior Credit Controller and the Credit Control Manager), reporting to the manager and working closely with the property managers to make sure rent comes in on time and arrears don't build up.The roleCollecting rent and other charges from tenants on or before the due date, working to a target of 30 calls a day and a 98 per cent collection rateAnalysing arrears reports, spotting late payers early and flagging potential defaults to the Credit Control Manager as soon as they come upReconciling tenant ledgers and keeping accurate records of every call, action and piece of correspondenceHandling tenant queries and invoice requests, and replying to all emails and messages within two working daysFollowing debt recovery procedures, issuing final letters and preparing paperwork for enforcement agents and solicitors when neededWorking with property managers on disputes and attending arrears meetingsHelping clear the unidentified and unallocated cash reports, plus ad hoc reportingAbout youPrevious credit control experienceA background in a customer-facing role, on the phone or in personCalm and empathetic on difficult calls, with good numerical and analytical skillsOrganised and methodical, with the ability to manage your own workload against deadlinesHappy working on your own or as part of a small team, and keen to find better ways of doing thingsConfident with IT and digital communicationWhat's on offer£35,000 salary plus discretionary bonus25 days holiday plus bank holidaysPrivate medical insuranceCompany pensionEnhanced maternity and paternity pay (subject to eligibility)Hybrid working