Ecommerce Assistant

Are you ready to turn your passion for online retail into a force for good?

Do you love online marketplaces and want to make a real difference? As an

These roles are also available as job share. 

• Photographing and listing donated items for sale on platforms like eBay and DEPOP.
• Quality control of AI based systems for item titles and descriptions to ensure accuracy, and brand guidelines are met.
• Handling stock and keeping the workspace tidy, safe and efficient.
  
• Responding to customer queries and supporting shop teams with feedback.

• Knowledge of online marketplaces and confidence using IT systems.
  
• Strong attention to detail and good written communication skills.
  
• Experience in customer service or a sales-driven environment.
  
• A proactive mindset and the ability to work quickly to set standards.

Interested?

• Flexible working:Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays:36 days annual leave (including bank holidays) plus the option to buy extra leave.
• Pension Scheme:Up to 6% contributory pension.
• Recognition Platform:Managers can reward great work with retail vouchers.
• Discounts:Discounts through our Reward Gateway, Blue Light Card, Tickets for Good, and more.
• Wellbeing Support:Peer Supporters, CiC (EAP) & Headspace App.
• Learning & Development:A range of career and learning opportunities.
• Will Writing Service:Access to a free will writing service.
• Death in Service: A tax-free lump sum paid to your beneficiary in the event of your death.
• Cycle2Work:Lease a bicycle through the scheme.

We are proud to be a Disability Confident and Carers Confident employer.

We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.