Service Operations Lead

Service Operations Lead | £70,000 | Remote UK | Permanent Description Service Care Solutions is recruiting a Service Operations Lead for a leading UK digital mental health provider. You will oversee day to day service operations, keeping systems running smoothly and ensuring incidents and requests are resolved quickly so patients and clinicians can rely on the platform. Service Care Solutions is handling this search, and the role is fully remote. Responsibilities Lead day to day service operations, incident and service request management Ensure delivery against agreed service levels Manage and develop the service team, including a shared on call rota Drive automation, self service tools and workflow improvements Produce service reporting and recommend continuous improvements Coordinate with engineering and security teams on major incidents Requirements Proven experience leading IT service operations or a service desk Strong knowledge of ITIL and incident, problem and change management Experience with automation, scripting and Atlassian tools Excellent customer service and leadership skills Healthcare or regulated sector experience desirable Must reside in the UK Benefits Working from home allowance, health cash plan, employee assistance programme, enhanced sickness and family leave, annual volunteering day, length of service bonus and pension options. Service Care Solutions can share the full package on request. How to Apply To express your interest, please contact Chris Richardson on [phone removed] or email your CV to [email removed]. If this role isn’t quite right for you, but you know someone who would be a perfect fit, you can earn a £450 referral bonus for any successful referral.