Housing Needs Team Manager

Housing Needs Team Manager
Location: North London
Rate: £270 per day (Umbrella)
Contract: 3-month ongoing contract
Hours: 36 hours per week, Monday to Friday, 9:00am – 5:00pm

Vox Consultants are currently recruiting for an experienced Housing Needs Team Manager to join a Local Authority in North London.
This is an excellent opportunity for an experienced housing professional to lead a frontline Housing Needs team, delivering high-quality homelessness prevention and assessment services while ensuring compliance with housing legislation and providing outstanding customer service.

Key Responsibilities

• Lead and manage one of the Council's Housing Needs teams, ensuring the delivery of an effective, responsive and customer-focused homelessness prevention and assessment service.
• Oversee the management of homelessness applications, ensuring decisions are made in accordance with the Housing Act 1996, Homelessness Reduction Act 2017 and relevant housing legislation.
• Deliver high-quality case management, ensuring statutory timescales and service standards are consistently achieved.
• Support and develop a team of Housing Needs Officers through regular supervision, coaching and performance management.
• Manage complex and high-risk homelessness cases, providing expert advice and guidance to staff.
• Work collaboratively with internal departments, external agencies and partner organisations to prevent homelessness and improve outcomes for residents.
• Ensure the effective use of available resources while maintaining excellent customer service.
• Contribute to service development and continuous improvement initiatives across the Housing Demand service.
• Lead the implementation and delivery of responsibilities arising from the Renters' Rights Act, ensuring statutory enforcement duties are carried out effectively.
• Monitor team performance, quality assurance and compliance with Council policies and legislation.
• Prepare performance reports and provide updates to senior management as required.

About You

• Previous experience managing a Housing Needs, Homelessness Prevention or Housing Options team within a Local Authority.
• Strong knowledge of the Housing Act 1996, Homelessness Reduction Act 2017, Renters' Rights Act and related housing legislation.
• Experience managing complex homelessness and housing needs cases.
• Proven leadership and people management skills, with experience motivating and developing high-performing teams.
• Excellent knowledge of homelessness prevention, housing assessments and statutory duties.
• Strong decision-making, communication and stakeholder management skills.
• Ability to work effectively in a fast-paced environment while delivering excellent customer outcomes.

If you're an experienced Housing Needs Team Manager looking for your next interim opportunity within local government, we'd love to hear from you.
Apply today with your updated CV or contact Vox Consultants for more information.