Technical Specialist - Appeals and Discretion

The pay range for this role will be £34,434 - £39,152 (pro rata for part time colleagues).

We’re looking forward to welcoming new colleagues under this refreshed framework of pay, terms, and conditions. To promote fairness and consistency, all new starters will begin at the bottom of the pay band. This reflects our commitment to equity across the organisation and aligns with the approach taken with existing staff during the transition. While the starting salary is fixed, the role offers excellent scope for growth, meaningful contribution, and being part of a forward-thinking team.

You can also find out more about the new terms and conditions that we are introducing on our careers site on, 'More than just a job' brochure

Role Purpose

We have an exciting opportunity for a Technical Specialist to join our Appeals and Discretion Team at BCP Council. The main purpose is to deal with complex issues and provide advice and guidance to staff in relation to Discretionary Housing Payments, Benefit reconsiderations, Appeals and discounts.

Main Responsibilities

To process complex cases accurately and efficiently, including Discretionary Housing Payments, Benefit reconsiderations and discounts.

To assist in the preparation and submission of Appeal files to the Tribunal and represent BCP Council at such hearings.

To be the first point of contact for the resolution of problems and issues, and to liaise with the team manager as necessary to escalate concerns which may have an impact upon service standards. .

The Ideal Candidate

We are looking for an individual with excellent technical knowledge of the Housing Benefit and Council Tax Support legislation, who can deal with complex customer issues, has an eye for detail and a strong commitment to the delivery of a professional customer service.

Candidates must have:

• Good interpersonal, communication, numeracy, and literacy skills
• The ability to work with a wide range of people
• The ability to support, train and empower staff
• A flexible approach to change and working practices
• The ability to use data to inform the decision-making process in line with procedures and legislative requirements.

For an informal chat please contact Dawn Verdaguer on [phone removed]

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

Our Benefits

A Place to Thrive – Join BCP Council

At BCP Council, we’re not just building a workforce— we’re transforming how we recognise and reward our people.

Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at (Employee benefits | Working for BCP

Be the difference - Join an organisation that values you

More About us | Working for BCP

Basic DBS

BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to uphold this commitment.

As part of the recruitment process, applicants for this role will be required to undertake the appropriate level of Basic Disclosure and Barring Service (DBS) check. Please refer to the Role Profile for more details.