Inside Sales Ops

Taylor Hopkinson is currently in active pursuit of a Senior Inside Sales Operations Specialist for a Tier 1 tracker manufacturer expanding into a new high-growth vertical. As a fast-growing transformer manufacturer, they are looking for top talent with a clear mission of building something truly special in the power industry. The Senior Inside Sales Operations Specialist is a high-impact individual contributor supporting the commercial team. This role serves as the experienced operational link between customers, outside sales, engineering, and manufacturing - owning the quoting process end-to-end and acting as a trusted technical resource for customers and internal teams alike. This is not a people-management role, but it carries significant ownership, autonomy, and cross-functional influence. Responsibilities: Own the RFQ process for MV/HV transformers from intake through proposal delivery, partnering closely with engineering to develop accurate, competitive quotes Independently manage a high-volume quoting pipeline in CRM, prioritizing opportunities and driving follow-up to close Serve as a primary technical and commercial point of contact for distributor partners, EPCs, and utility customers throughout the sales cycle Provide hands-on support to outside sales on technical submittals, customer presentations, and complex order documentation Coordinate directly with manufacturing and supply chain leadership to confirm lead times, production scheduling, and delivery commitments on high-value orders Manage order entry, change orders, and contract documentation with a high degree of accuracy on complex, multi-unit transformer orders Proactively monitor backlog and lead customer communication on project status, delays, and escalations Develop and refine pricing tools, proposal templates, and sales playbooks used across the team Mentor junior specialists on quoting processes, CRM best practices, and customer communication standards Track market trends, competitor lead times, and pricing intelligence to inform commercial strategy Own compliance documentation requirements (NERC, FERC, utility specifications, DOE efficiency standards) for assigned accounts Requirements: 5+ years of experience in inside sales, sales operations, or order/project coordination within electrical equipment, power distribution, or industrial manufacturing Strong working knowledge of MV/HV transformers, switchgear, or related utility-grade equipment required Skilled at reading and interpreting single-line diagrams and detailed equipment specifications Advanced proficiency in CRM platforms (Salesforce preferred) and ERP systems Proven track record managing complex, high-value accounts and customer relationships independently Excellent communication skills with experience interfacing directly with engineers, procurement teams, and utility customers Highly detail-oriented with strong project management skills and the ability to operate with minimal oversight