Product Support Manager – Roofing

Salary: £50,000 – £70,000 basic (DOE)
Location: Bristol (office-based with regular site travel)
Contract: Full-time, permanent

A well-established and growing specialist within the UK construction and building-envelope sector is seeking an experienced Product Support Manager to join its technical team, focusing on metal roofing systems for commercial and industrial projects.

This is a key technical role, supporting projects from early design through to completion, working closely with sales teams, contractors, and external partners to deliver compliant, high-quality roofing solutions.

The Role

You will be responsible for the day-to-day technical support of metal roofing products and systems, providing expert input across specification, design, and on-site delivery. The role combines office-based technical work with regular site visits and customer interaction.

Key responsibilities include:

• Producing and approving bespoke metal roofing specifications
• Carrying out thermal calculations and ensuring compliance with building regulations
• Creating technical drawings and details using AutoCAD
• Providing technical support to sales teams, contractors, and customers
• Attending site visits during planning, installation, and post-completion stages
• Assisting with project management from enquiry through to completion
• Liaising with third-party suppliers and service providers
• Maintaining technical resources such as drawings, data sheets, certifications, BIM content, and specifications
• Delivering technical and installation training to internal teams and external partners
• Advising marketing teams on technical content where required

About You

You’ll be a confident technical professional with a strong understanding of metal roofing systems, particularly standing seam, and experience working within a construction-focused environment.

Essential skills and experience:

• Strong technical knowledge of metal roofing design, construction, and specification
• Good understanding of UK Building Regulations and construction standards
• Familiarity with CDM 2015 and designer responsibilities
• Excellent written and verbal communication skills
• Confident presenting technical information to groups
• Proficient in Microsoft Office and AutoCAD
• Ability to manage multiple priorities and work under pressure
• Experience liaising with contractors, consultants, and internal teams
• Comfortable visiting construction sites and carrying out surveys

Desirable:

• Degree or formal qualification in a construction-related discipline
• Background in project management, design, or site supervision

What’s on Offer

• Competitive basic salary (£50k–£70k depending on experience)
• Autonomy and influence within a growing technical team
• Opportunity to shape technical processes and training
• Long-term career development within a stable, expanding business
• Supportive office-based environment with regular site exposure