Desktop Support Engineer

Desktop Engineer - Simplified (Support-Focused) Role Summary This role provides hands-on desktop and end-user support in an enterprise environment, with a strong emphasis on laptop setup, deployment, and user readiness. You'll be the go-to for onboarding, troubleshooting, and keeping employee devices running smoothly. Primary Responsibilities Provide day-to-day desktop support for hardware, OS, and application issues Build, image, configure, and deploy Windows and macOS laptops for new hires and replacements Support onboarding and offboarding: device setup, account access, MFA, VPN, and asset collection Troubleshoot escalated laptop, peripheral, and OS-related issues (in-person and remote) Re-image, repair, and refresh devices as needed Maintain accurate asset tracking and laptop inventory Laptop Build & Endpoint Support Prepare laptops using Intune, AutoPilot, SCCM, Jamf, and ABM Apply standard images, configurations, and security policies Perform OS updates, patching, and configuration changes Ensure devices are compliant, secure, and fully functional before user delivery Environment & Tools Hardware: Dell, Lenovo, HP, Apple OS: Windows 10/11, macOS Tools: Intune, SCCM, AutoPilot, Jamf Apps: Outlook, Teams, OneDrive, SharePoint, ServiceNow Experience & Skills 3+ years in desktop or end-user support with the Tech stack of Hardware: Dell, Lenovo, HP, Apple OS: Windows 10/11, macOS Tools: Intune, SCCM, AutoPilot, Jamf Apps: Outlook, Teams, OneDrive, SharePoint, ServiceNow Strong hands-on experience with laptop builds and user device support Comfortable supporting users face-to-face, over phone, and remotely Strong troubleshooting, documentation, and customer services *Rates depend on experience and client requirements