Customer Support Administrator

Customer Support Administrator – Preston – Permanent – £27,500 per annum

Forrest Recruitment are seeking a Customer Support Administrator to join our client, a successful and growing manufacturing business based in Preston. This is an exciting opportunity to join a well-established organisation that supplies products nationwide and prides itself on delivering exceptional customer service. Working within a busy sales support team, you will play a key role in supporting customers, maintaining strong relationships and assisting with the continued growth of the business.

Duties will include:

• Working closely with Field Account Managers to support a designated sales territory and key customer accounts
• Building and maintaining strong relationships with customers to encourage repeat business and growth
• Managing customer communications via telephone and email
• Processing customer orders accurately and efficiently for dispatch
• Providing product and service information to customers
• Resolving customer queries and issues in a professional and timely manner
• Following up new customer accounts and supporting customer onboarding
• Supporting Field Account Manager activity through follow-up calls and customer contact
• Following up on sample placements and customer opportunities
• Making proactive outbound calls to customers when required
• Reviewing customer terms and agreements within company guidelines
• Attending and contributing to sales meetings and team conferences
• Maintaining accurate customer records and administration

Working hours:

Monday to Friday – 38.5 hours per week

Rotating shift pattern between 8:30am and 5:30pm

Company Benefits:

Bonus scheme, 25 days holiday plus Bank Holidays, Up to 3 additional days holiday per year awarded for 100% attendance, Company pension scheme, Health benefits package, Cycle to Work scheme, Childcare voucher scheme, Free onsite parking, Full in-house training provided

The successful candidate will possess previous customer service, sales support or account management experience and be able to demonstrate excellent communication, administration and relationship-building skills. You will have a positive and proactive approach, strong attention to detail and a genuine passion for delivering outstanding customer service.

For further information about this opportunity, please call Leanne/Rhiannon at Forrest Recruitment for a confidential discussion on [phone removed]. Alternatively, please forward your CV for immediate consideration to [email removed]. We look forward to hearing from you.

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

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