Case Administrator

Case Administrator (Probation Helpdesk & Administration)
Location: Norwich (Centenary House, 19 Palace Street, NR3 1RT)

* Pay rate: £12.71 per hour
* Full-time hours: 37 hours per week
* Work pattern: start with full office-based, then move to 3 days in office / 2 days home
* Assignment length: until 31/03/2027, with possibility of extension
* Clearance: MOJ EL1 vetting, including DBS checks
* Start: ASAP (subject to vetting)
* Holiday will be restricted during the first few weeks due to training

If you're organised, confident communicating with people from all walks of life, and want your work to genuinely make a difference, we'd love to hear from you. Hiring for a reputed client, this full-time Case Administrator role sits within the probation support and administration teams based in Norwich-supporting services for the London Probation Service.

What you'll be doing:
* Supporting the probation helpdesk and administration teams, responding to enquiries from People on Probation, Solicitors, Court Staff, and other third parties
* Carrying out administration tasks that may include enforcement letters, court breach packs, and safeguarding checks
* Helping ensure the service is delivered accurately and promptly, supporting those who rely on it and the wider community
* Sending candidate application links to individuals gathered at a job fair once opportunities are live
* Working full time with an initial focus on building competence, with flexibility to move towards a 3 days in-office / 2 days home pattern (once established)

What you'll bring:
* Strong attention to detail and a careful, dependable approach to administration
* Confidence when handling enquiries and communicating professionally with a range of stakeholders
* A calm, supportive attitude-particularly when working with sensitive and time-critical information
* Willingness to follow processes and complete checks to the required standard
* Motivation to learn-because in-depth training is provided to help you excel

Ready to take the next step and make a real impact? Apply now to join our client's probation support and administration teams in Norwich.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.