Service Owner

Job summary

Who We Are

The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government.

Our priorities are to drive a modern digital government, by:

• joining up public sector services

• harnessing the power of AI for the public good

• strengthening and extending our digital and data public infrastructure

• elevating leadership and investing in talent

• funding for outcomes and procuring for growth and innovation

• committing to transparency and driving accountability

We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK’s geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government.

We’re part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol.

The Government Digital Service is where talent translates into impact. Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation’s highest-priority digital challenges, helping millions of people access services they need.

Government Digital Enablement

Is the directorate responsible for increasing digital, data and cyber capability across the public sector and providing the platforms, products and guidance to enable service teams to deliver joined-up, simplified and personalised citizen experience. We are recruiting for a service owner in each of:

Accessibility and Digital Inclusion team

As part of the Digital Standards and Inclusive Design group, we work to improve accessibility compliance, digital inclusion and inclusive service design across the public sector. This is a pivotal moment to help shape a new operating model and business case for how accessibility and inclusion support is delivered at scale, cross-government.

GDS Local team

Is an expanding team focused on strengthening collaboration between central and local government to deliver joined‑up digital public services as part of the government’s devolution agenda.

We work closely with the Ministry of Housing, Communities and Local Government (MHCLG) and local government practitioners to make more of GDS’ products and platforms available to local authorities, reform the IT supplier market and unlock data sharing potential. This is an exciting moment as this team mobilises action with teams from across central government to deliver service improvements for citizens.

Job description

Former DSIT recruitment campaigns are continuing as usual, but candidates should be aware that following the Government’s announcement on the changes to some civil service departments, roles will be subject to the machinery of government moves and will ultimately be in one of the new departments. We will provide more information if you are selected for a role. This work remains of high importance to the civil service, and we thank you for your continued interest.

We are hiring a Service Owner into two teams, please find the details of the teams below;

Service Owner for Accessibility and Inclusion:

You will take the reins of a growing a high-profile suite of products, tools and services that help government build digital services everyone can use from assessment tools and inclusive design guidance to practical applications that teams rely on every day.

You will have genuine strategic ownership, setting direction, prioritising investment, tracking performance and proving impact while building a service that is trusted and valued in every department you work with. Playing a key role in influencing change at the highest levels of government, reporting to ministerial boards and partnering with policy colleagues across Whitehall departments to champion these priorities to drive forward a coherent, cross government approach. You will line manage a team and decide when to invest in external research and analysis.

Why this role matters:

Digital public services should work for everyone: This is a unique opportunity to lead services that help make government more accessible and inclusive for everyone. You'll work closely with our current Head of Accessibility to shape the future of inclusion support across government, influence strategic decisions at senior levels and ensure that public services work better for the millions of people who rely on them every day

You will lead the design and delivery of a new operating model that scales our impact across departments at a moment when accessibility and inclusion have never had a higher profile across government.

Service Owner for GDS Local:

You will lead a team coordinating GDS activity to deliver the digital and data commitments of the government's plan to fundamentally rewire the state by shifting power, funding and accountability from Whitehall to local leaders.

You will continue to grow capability in the team, set the operational structures, governance and benefits realisation. Onboarding delivery partners and engaging local government expertise to help you deliver on the ambition to improve digital services for communities across the UK. You will line manage a team and lead the business planning for further investment in the team.

Why this role matters:

To create public services and support systems that work around people and places, we need to provide local leaders with the data, technology and capability to act earlier and join up citizen services.

You will work closely with the new Digital Devolution Programme, to deliver co-designed projects that: enable access to interoperable technology; use collective buying power where it adds value; reduce supplier dependency and lock-in; and make it easier for places to reuse technology.

What you’ll be doing as a Service Owner:

• provide strategic leadership and end to end ownership of a suite of products, initiatives, services and tools including guidance and communities of practice

• be at the forefront of shaping government priorities, engaging directly with ministerial boards and collaborating with DCMS policy counterparts to align policy and digital expertise, turning ministerial ambition into tangible outcomes

• work closely with the subject matter experts and secondees from industry and local government to take on ownership of the service and products, ensuring a smooth, well governed handover of knowledge, relationships and delivery

• design and lead the transitioning to a new operating model that allows the service to scale sustainably and meet growing demand from central and local government

• define success and quality measures for the service, tracking performance metrics and using evidence to drive continuous improvement and demonstrate impact to senior stakeholders

• build and sustain significant stakeholder relationships across government, securing consensus and influence that enables work to progress at pace

• ensure appropriate governance, assurance and funding are in place for the service, acting as an escalation point for risk and investment decision