Night Concierge

Role Overview We are recruiting for an experienced Night Concierge to join a luxury residential development in London. The successful candidate will be responsible for maintaining high standards of security, customer service and building operations throughout the night. This role requires a professional, proactive and reliable individual who is confident managing emergencies, assisting residents and ensuring the development remains safe and secure. Key Responsibilities Resident Services & Front of House Deliver exceptional customer service to residents, visitors and contractors, maintaining a professional and welcoming environment. Respond promptly to resident enquiries, requests and concerns. Maintain resident confidentiality and follow all building procedures. Provide clear and accurate handovers to the incoming team. Monitor CCTV, access control systems and visitor movements to maintain building security. Conduct regular internal and external security patrols, ensuring all communal areas and facilities remain safe and secure. Monitor pedestrian and vehicle access, ensuring only authorised individuals enter the development. Manage key control procedures, contractor access and visitor registrations. Carry out routine building inspections, reporting maintenance issues, hazards and security concerns. Monitor car parking areas, communal facilities and other shared spaces. Follow opening and closing procedures for designated areas where required. Respond confidently to emergencies, including fire alarms, leaks, lift entrapments, security incidents and medical emergencies. Monitor fire alarm panels and follow established emergency procedures. Ensure fire escape routes and communal areas remain clear of obstructions. Report and accurately document accidents, incidents and near misses. Liaise with emergency services and building management when required. Maintain accurate security patrol logs and incident reports. Work closely with the wider Concierge and Management teams to maintain consistent service standards. Complete daily reports, incident records and shift handovers. Support the induction and training of new team members when required. Assist with general building operations and additional duties as reasonably requested by management. Candidate Requirements Previous experience as a Night Concierge, Security Concierge or Residential Concierge, ideally within a luxury residential development. Strong customer service skills with a professional and approachable manner. Good understanding of building security, CCTV monitoring and access control procedures. Confidence responding to emergencies and managing incidents independently. Excellent communication, organisational and administrative skills. Strong attention to detail and the ability to remain calm under pressure. Good understanding of health and safety procedures. Reliable, proactive and comfortable working independently during night shifts. This is an excellent opportunity to join an established luxury residential development, offering a varied role combining resident services, security and building operations.