Account Manager – CRM & CEM

Account Manager – CRM & CEM
Salary range:    £45k-£55k, OTE £85,000 – £100,000.
Location: Midlands
Sector:   Customer Relationship Management, Customer Experience Management, CX, Voice of the Customer (VoC), Feedback Management, Response Management, multi-channel, messaging, Customer Interaction, Contact Centre

Company briefing

Our client is an innovative International software house, revenues c. £20m in ARR all delivered via a SaaS model.   They have tripled in employee size in last 5 years and plan a net 20% staff increase in the UK this summer. The UK sales team is well established with a VP Sales leading 4 teams including enterprise new business sales, enterprise strategic accounts, SME account management, and a tele-marketing / lead development team.  In addition they have a Customer Success team and a strong UK Marketing function with 6 staff growing to 9 in the next few months to support international growth. The 2018 FY closed in June and saw record revenue levels and record new logo signings in the year.

Solutions Sector:   Customer Relationship Management, Customer Experience Management, CX, Voice of the Customer (VoC), Feedback Management, Response Management, multi-channel, messaging, Customer Interaction, Contact Centre

It’s all delivered in a SaaS model. and as an Account Manager you will be closing deals with existing clients in the range £40,000 – £150,000 TCV for SaaS ARR and professional services.  

What we are looking for:

• Account development, cross and up-selling track record
• Evidence of deals done and performance achievement
• SaaS model application sales
• CRM, CX, Customer Engagement, Customer Interaction, Feedback and Response Management apps sold via a SaaS model
• An ‘application solution’ sales approach with a complex sales cycle, multiple stake holders and influencers across a business and not just IT etc.
• Comfortable with a Target of c. £500k ARR

National remit, located at the midlands Head Office.

To apply please send your CV (in Word) to Justin Kelsey at Syntony (Search & Selection) Ltd

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