Technical First Line Support Engineer
Downtown Recruitment · Thame, South East
Technical First Line Support Engineer at Downtown Recruitment, based in Thame, South East, paying £26,000 per annum. This is a permanent role with hybrid working.
- Salary
- £26,000 per annum
- Location
- Thame, South East · Hybrid
- Contract
- Permanent
- Posted
- 4 days ago
- Closes
- 17 Nov 2026
- Sector
- IT Support
36% below the typical rate for it support
Reference job-single-details.asp?jobid=2334252
About the role
The Sanderum Centre, 30A Upper High Street, Thame, OX9 3EX
9am-5pm, Monday-Friday
[phone removed]| From the 31st October 2025 our offices will be moving! We will now be located at The Sanderum Centre, 30A Upper High Street, Thame, OX9 3EX. As our business now operates under a hybrid model, we are no longer available everyday for a walk in service, therefore please call us on [phone removed] to book an appointment to come and see us. |
Based in Thame, Oxfordshire.
Duties:
· Provide first line telephone and remote technical support to customers.
· Log, manage and update support cases accurately within the CRM system.
· Investigate technical issues and escalate unresolved cases when required.
· Keep customers informed with clear and professional communication throughout the support process.
· Work closely with technical and sales colleagues to deliver excellent customer service.
· Create technical content such as blogs and videos on common support topics.
· Deliver software demonstrations and assist with technical presale activities when needed.
· Maintain relevant software certifications and technical knowledge.
Experience:
· IT related education, training or previous technical support experience.
· Strong interest in software, technology and IT systems.
· Good working knowledge of Microsoft Office applications.
· Clear written and verbal communication skills.
· Strong organisational and time management skills.
· Ability to work independently and as part of a team.
· Confidence presenting solutions and ideas to customers.
· Experience with CAD software, manufacturing, engineering or architectural sectors would be advantageous.
· Knowledge of social media and digital marketing would be beneficial.
This Technical Support Engineer position offers full training, a salary dependant on experience, 25 days holiday, additional holiday incentives, pension contributions, death in service cover and a cycle to work scheme. If you are a customer focused Technical Support Engineer with a passion for technology, please, apply now. or call Leanne Thompson on [phone removed] Job first posted: 28/09/2026
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Reference: job-single-details.asp?jobid=2334252 · Posted 4 days ago · Closes 17 Nov 2026 · Listed via Downtown Recruitment
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