Service Desk Analyst - Central Government

Role: Service Desk Analyst - 106263
Contract Length: Until 31/03/27 with potential to extend Location: Newcastle IR35: Inside
Pay Rate to Intermediary: Market Rate Security Clearance: SC


Spinwell is recruiting for a Service Desk Analyst  for an excellent opportunity within the public sector.

RESPONSIBILITIES OF THE SERVICE DESK ANALYST     

• Be the face of Live Service - providing first and second line support for all IT related issues, interacting with a diverse user base
• Manage, support, asset track and maintain all associated hardware devices
• Rotation between phone and IT portal ticket support, and user facing assistance at deskside
• Track all incidents and service requests, prioritising as necessary and resolving within agreed timescales
• Create, issue and manage/maintain corporate accounts for joiners/leavers
• Processing service requests
• Work collaboratively across the Technology pillar and wider IT Team, ensuring internal processes are delivered efficiently and reviewed and updated as necessary

SKILLS/EXPERIENCE OF THE SERVICE DESK ANALYST     

• Minimum of SC clearance
• A passion for providing high levels of customer service
• Experience of working in a Service Desk environment
• A problem solver
• Able to maintain both a user and service focus by taking ownership and accountability of issues encountered
• Have experience in explaining technical issues to technical and non technical people, using and understanding new and emerging technologies to support this

 

If you are a Service Desk Analyst  apply now or send your CV to Spinwell!

 

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