Account Manager

Are you passionate about leadership, customer service, and making a positive difference every day? Vertas is looking for a dedicated Facilities Management Account Manager to join our Facilities Management Team.Who are Vertas? Vertas delivers trusted, integrated facilities management solutions across Great Britain. Our team of 5,000 colleagues provides a comprehensive range of facilities services, including cleaning, catering, property design, recruitment, transport, and environmental management. You'll find us putting the customer at the heart of everything we do, while prioritising our colleagues' health, safety and wellbeing.About the Role: As a Facilities Management Account Manager, you will play a key role in managing commercial relationships with customer organisations across a designated geographical area, ensuring the delivery of high quality Facilities Management services while identifying opportunities for business growth and diversification.This is a hybrid role, offering a combination of home based working and travel to customer sites across Nottinghamshire. Regular travel will be required to support operational teams, undertake audits, review service performance, build customer relationships and identify opportunities for business growth.You will be responsible for managing customer accounts, leading operational teams, ensuring service delivery remains compliant and commercially successful, and building strong relationships with customers to retain existing business and develop new opportunities.Your responsibilities will include:Building and maintaining positive relationships with key decision makers within customer organisationsManaging the delivery of Building Cleaning, Site Management and associated Facilities Management servicesProviding technical advice and support to customers and employeesLeading, supporting and developing operational teamsManaging recruitment, retention, training and development of staffMonitoring operational performance, budgets and service standardsProducing tender bids and supporting contract retention activitiesIdentifying and implementing new business opportunitiesReviewing existing contracts and implementing service changes where requiredManaging associated Facilities Management functions including waste management, pest control, window cleaning, security and sanitary servicesConducting customer service reviews to ensure service delivery meets customer expectationsMonitoring financial performance across a portfolio of contractsDeputising for the Senior Account Manager when requiredWho are we looking for?Previous experience within Facilities Management, Contract Management or Account ManagementExperience managing service delivery across multiple sitesExperience leading and developing operational teamsStrong customer relationship management skillsCommercial awareness and experience managing budgetsA sound understanding of health and safety legislation and compliance requirementsExcellent communication, negotiation and problem solving skillsThe ability to work effectively in a fast paced and customer focused environmentA relevant industry qualification at NVQ Level 3 or above is desirableExperience managing and developing frontline employeesA full UK driving licence and willingness to travel regularly across Nottinghamshire is essentialWhat You'll BringExcellent leadership and people management skillsStrong customer care and relationship building abilitiesExcellent organisational and time management skillsCommercial awareness and financial understandingThe ability to prioritise workloads and manage competing demandsA proactive and solutions focused approachStrong written and verbal communication skillsA full UK driving licence and the ability to travel frequently to customer sites across NottinghamshireThe right to work in the UKKey AccountabilitiesProviding positive leadership to Cleaners, Supervisors, Caretakers and Site ManagersUndertaking regular customer visits and service reviewsSupporting operational teams through site audits and performance reviewsEnsuring all legislative, contractual and health and safety requirements are metManaging contract performance and identifying opportunities for growthMaintaining financial performance across a portfolio of contractsSupporting new business development and diversification opportunitiesEffectively utilising systems and technology to manage performance and resourcesEnsuring excellent service standards are delivered across all customer sitesApply Today If you're ready to bring your leadership, commercial and customer service skills to a company that values people and places, apply now and start your journey with Vertas.Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment.Offers of employment are subject to appropriate pre employment checks, which may include:* Enhanced Disclosure and Barring Service (DBS) check * Children's Barred List check (where applicable) * Right to Work checks * Satisfactory references * Verification of qualifications and professional registrations (where applicable) * Occupational Health and medical clearance (where applicable) * Assessment of suitability to work with childrenThis role is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. As this role is eligible for an Enhanced DBS check, applicants are required to declare any cautions and convictions that are not protected under current filtering rules.