Catering Account Manager

Are you passionate about catering, relationship management, and delivering exceptional service? Vertas is looking for a dedicated Catering Account Manager to join our Catering Team.Who are Vertas?Vertas delivers trusted, integrated facilities management solutions across Great Britain. Our team of 5,000 colleagues provides a comprehensive range of facilities services, including cleaning, catering, property design, recruitment, transport, and environmental management. You'll find us putting the customer at the heart of everything we do, while prioritising our colleagues' health, safety and wellbeing.About the Role:You will play a key role in managing commercial relationships with customer organisations, ensuring the successful delivery of catering services whilst retaining and growing business opportunities. You'll support operational excellence across multiple sites, ensuring services are delivered safely, efficiently and in line with contractual requirements.Your responsibilities will includeBuilding and maintaining strong relationships with key decision makers across customer organisationsManaging contracts and supporting tendering activities to retain and grow businessMonitoring the delivery of catering services across multiple sites against agreed targetsManaging operational budgets and ensuring financial performance is achievedLeading, developing and supporting catering teams across your areas of responsibilitySupporting the recruitment, retention, training and development of colleaguesWorking collaboratively with customers to develop service improvements and new opportunitiesUndertaking regular site visits, audits and service reviewsMonitoring service quality, compliance and performance standardsManaging relationships with third party contractors and suppliersSupporting the implementation of customer specific service strategiesDeputising for the Senior Account Manager when requiredWho are we looking for?Previous experience within catering operations, contract management or account managementExperience managing service delivery across multiple sitesStrong leadership and people management skillsExperience managing budgets and financial performanceExcellent communication, relationship building and customer service skillsGood understanding of contract management principles and best practiceKnowledge of marketing and promotional activitiesSound knowledge of health and safety legislation and compliance requirementsAbility to work independently and prioritise workloads effectivelyA proactive and customer focused approachWhat You'll BringA relevant catering or service related qualificationStrong organisational and time-management skillsExcellent negotiation and influencing skillsThe ability to analyse performance and identify improvement opportunitiesExperience managing front line operational teamsA passion for delivering high quality customer serviceThe ability to adapt and respond to change in a growing organisationStrong IT skills and experience using performance management systemsApply TodayIf you're ready to bring your skills to a company that values people and places, apply now and start your journey with Vertas.Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment.Offers of employment are subject to appropriate pre-employment checks, which may include: Enhanced Disclosure and Barring Service (DBS) check* Children's Barred List check (where applicable)* Right to Work checks* Satisfactory references* Verification of qualifications and professional registrations (where applicable)* Occupational Health and medical clearance (where applicable)* Assessment of suitability to work with childrenThis role is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. As this role is eligible for an Enhanced DBS check, applicants are required to declare any cautions and convictions that are not protected under current filtering rules.