Leasehold Adviser

Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in City of London who are looking to appoint a Leasehold Adviser for the 3 months ongoing, at the rate of £20.58 per hour paye

Primarily onsite. Hybrid working may be considered depending on service needs.

Job responsibilities

My client is seeking skilled and experienced Leasehold Advisers to support their Housing Services, Collections, and Sales & Acquisition teams. This is a critical front line role, ensuring that leaseholders receive accurate information, timely service, and excellent customer care.

Working across various Housing Service Centres within the borough, the Leasehold Advisor will process a wide range of leasehold-related transactions, handle complex enquiries, and carry out technical service charge calculations. The ideal candidate will have strong analytical capability, confidence managing financial data, and a solid understanding of leasehold legislation, including Section 20 requirements.

Key Responsibilities

Customer & Stakeholder Engagement

• Handle complex queries from residents, leaseholders, tenants, staff, legal representatives, and external stakeholders via email, phone, and in-person.
• Respond to accounts-related enquiries from lessees and sales applicants professionally and efficiently.
• Ensure high standards of customer care at all times.

Leasehold Services

• Process applications for home ownership schemes, lease extensions, alterations, assignments, and property sales.
• Liaise with solicitors and legal representatives to provide accurate assignment information and register notices.
• Support leaseholders with payment advice and dispute resolution.

Service Charge & Financial Responsibilities

• Calculate both estimated and actual service charges (revenue and capital), ensuring compliance with all statutory, contractual, and policy requirements.
• Produce accurate calculations for lessees, with full reconciliation against Council systems and complete audit trails.
• Produce statutory Section 20 Notices, ensuring all information meets legislative and Council standards.
• Prepare all documentation required for issuing major works bills, assessing liabilities in accordance with lease terms and Section 125 limitations.
• Ensure accuracy of bills and create/maintain full audit trails.
• Support the collection of service charge and major works income, meeting income targets.

Should your skills match the above please send through your updated CV.

Eden Brown is acting as an Employment Business in relation to this vacancy.